topic Re: 55XD7005 HDR 2K Only in Android TV

55XD7005 HDR 2K Only

clarke316 — Fri, 11 Nov 2016 08:57:15 GMT

Hi All,

I set up my PS4 pro yesterday to be told that my TV only supports HDR in 2K only, Is there to be another firmware update to change this (I have the latest update installed), a setting I'm missing or have I effectively been ripped off?

Cheers

Re: 55XD7005 HDR 2K Only

DrCalypso — Fri, 11 Nov 2016 11:00:55 GMT

Hi clarke,

I experienced the same thing. Still looking for a solution, please let me know if you find anything, i will do the same.

Cheers.

Re: 55XD7005 HDR 2K Only

DrCalypso — Fri, 11 Nov 2016 11:55:24 GMT

Found something:

But am unable to check if it helps cause i'm still at work:

Press the HOME button, then select [Settings] — [External inputs] — [HDMI signal format] — the desired option.

Available options:

"Standard format"

Standard HDMI format for normal use.

"Enhanced format"

High-Quality HDMI format. Set only when using capable devices.

So it seems like we have to change it to Enhanced mode to properly work.

full link here:

CLICK ME

Let me know if it does anything for you.

Re: 55XD7005 HDR 2K Only

Kingjed — Fri, 11 Nov 2016 13:28:35 GMT

seen this on my PS4 pro when it said my device didn't support UDCP 2.2

apparently of the 4 HDMI ports only two support UDCP 2.2 , also I am at work so cannot change my hdmi slots to check this out will try later.

note I nearly installed sky Q but doing this research seen that about the ports and SKQ needs UDCP 2.2 support to work so need to find out which ones support it.

see image below mine is runnning 4K but the UDCP needs sorting in the Tv to work

out what's what and if I can have sky Q

Re: 55XD7005 HDR 2K Only

clarke316 — Fri, 11 Nov 2016 13:43:36 GMT

Hi Jed,

This is the message I'm, and I assume DrCalypso, getting, I'm connected to HDMI1 on my TV, so check your one out!

Re: 55XD7005 HDR 2K Only

Kingjed — Fri, 11 Nov 2016 13:51:20 GMT

That does look like a setting change only m

mine is saying HDR not supported but it's a Sony 4K HDR Tv?

KD-55X8505B

Re: 55XD7005 HDR 2K Only

DrCalypso — Fri, 11 Nov 2016 13:57:35 GMT

That's exactly what it displays for me @clarke316.

I'll definitely check the "enhanced HDMI" setting as soon as i'm home, but it might take a couple of hours.

So in case anybody will be able to check it before, please share your experience.

Also, just because there might be a difference in Ports (even though sony says there's not), my pro is currently connected to HDMI one directly.

Re: 55XD7005 HDR 2K Only

DrCalypso — Fri, 11 Nov 2016 14:10:47 GMT

Here's something else i just stumbled upon:

From rtings.com:

Like the Sony X750D, the X700D can display Chroma 4:4:4 at 4k @ 60Hz only on the HDMI port 2 and 3 and you need to switch the 'HDMI signal format' to 'Enhanced format'.

As far as i know the X700D is the US variant of the XD7005 (i might be wrong though),

so swapping HDMI inputs might help.

Cheers,

Re: 55XD7005 HDR 2K Only

Anonymous — Fri, 11 Nov 2016 14:55:47 GMT

Hi guys

You will also need a HDMI cable that is rated at 18Gbps

Cheers

Re: 55XD7005 HDR 2K Only

DrCalypso — Fri, 11 Nov 2016 15:04:09 GMT

Hi Quinnicus,

luckily that comes with the PS4 Pro,

but it's still good information for everyone that maybe didn't want to change the existing wiring

Cheers

Re: 55XD7005 HDR 2K Only

clarke316 — Fri, 11 Nov 2016 15:56:11 GMT

Hi DrCalypso,

Yes, I had this already set I'm afraid.

I've been on the phone with support, they sent through a list of things to try - ultimately, turn it off, turn it back on, factory re-set. None worked. So now I'm waiting for them to investigate. .within 48hrs... So I'd suggest you also phone up, as more calls should help highlight the problem - unless of course we've been mislead!

Re: 55XD7005 HDR 2K Only

clarke316 — Fri, 11 Nov 2016 16:09:41 GMT

WINNER:smileythumbsup:

Just swapped to HDMI2 and:

Re: 55XD7005 HDR 2K Only

DrCalypso — Mon, 14 Nov 2016 14:06:56 GMT

@clarke316

Sorry for the seriously late reply!

Nice to see that it worked for you, too!

Now i just have to find the right image presets/settings to properly enjoy HDR

If you have any recommendations, i'd love to hear them.

Cheers,

Re: 55XD7005 HDR 2K Only

FROGBA89 — Mon, 14 Nov 2016 16:00:58 GMT

I have changed my settings to Enhanced mode and it still says 2k only 😞

Re: 55XD7005 HDR 2K Only

clarke316 — Mon, 14 Nov 2016 16:06:23 GMT

@FROGBA89 wrote:
I have changed my settings to Enhanced mode and it still says 2k only 😞

And you have the PS4 connected to HDMI port 2 or 3?

Re: 55XD7005 HDR 2K Only

clarke316 — Mon, 14 Nov 2016 16:13:32 GMT

@DrCalypso wrote:
@clarke316

Sorry for the seriously late reply!
Nice to see that it worked for you, too!

Now i just have to find the right image presets/settings to properly enjoy HDR
If you have any recommendations, i'd love to hear them.

Cheers,

You're a star mate!

I've just done the usual low brightness, high contrast. I've got the black adjust on low, as I've found it helps sharpen up the contrast a bit, and I have the Live colour on high which has added a noticeable depth of colour for me - but I'm no expert

Re: 55XD7005 HDR 2K Only

FROGBA89 — Mon, 14 Nov 2016 16:20:45 GMT

this is what mine is saying! have you come up with a soulation? i have enchanced my settings for hdmi i am on game mode for picture and i amd in HDMI 2

Re: 55XD7005 HDR 2K Only

clarke316 — Mon, 14 Nov 2016 16:46:25 GMT

Swapping over to HDMI 2 was the solution for me.

I would double check all the basics:

That your TV has the latest firmware update.

You're using the correct HDMI cable, the one that came with the Pro.

Double check that it is in HDMI 2 or 3.

Check the PS4 video settings are to auto.

If all OK, try turning off and unplugging the TV and PS4 for a minute and then back on. Otherwise I'm stumped, so I would suggest contacting Sony themselves.