topic KDL-40WE660 Netflix in Android TV

KDL-40WE660 Netflix

dkantas63 — Mon, 23 Mar 2020 09:13:39 GMT

Hello,

I cannot play any title from Netflix as I'm receiving constantly the message "We're having trouble playing this title right now. Please try again later or select a different title."

I have tried some youtube proposed alternative solutions without success (Reset, Restart, app restart NW restart, etcetera).

Just to mention that other applications i.e. youtube works fine. SW auto-update is ON.

Can you please provide a solution.

I'm close to the date that I have to start paying the Netflix subscription and I need to know if I would be able to watch Netflix in my Sony KDL-40WE660 TV.

Thanks a lot,

Dionysios

Rif.: KDL-40WE660 Netflix

Marino.Manolo — Mon, 23 Mar 2020 09:34:13 GMT

Have you try also "Refresh Internet Content"?:

https://helpguide.sony.net/tv/fceil1/v1/en/060nhm-06-01-06.html

Rif.: KDL-40WE660 Netflix

dkantas63 — Mon, 23 Mar 2020 18:55:34 GMT

Yes, I have tried it several times (refresh internet content) but without success. I'm still receiving the same message and cannot watch any Netflix video. On the other hand, I can watch the trailers!!!

Any further suggestion?

Re: KDL-40WE660 Netflix

dkantas63 — Sat, 04 Apr 2020 11:23:43 GMT

Finally, it worked after resetting the TV to the factory settings!

Thanks to the Greek Sony customer support