topic Re: Minor sound dropout issue after new firmware update on KD-65XG8505 in Android TV

Minor sound dropout issue after new firmware update on KD-65XG8505

glenstrup — Tue, 26 May 2020 07:28:23 GMT

Hi,

I got the new firmware (PKG6.3626.0521EUA) a few days ago.

Since then, every time I adjust the sound or change the channel, after approximately 10 seconds, the sound will disappear completely for about a second.

I have the TV connected to my STR-DN1040 and there was no issue before the update.

Re: Minor sound dropout issue after new firmware update on KD-65XG8505

Pascale_F — Wed, 27 May 2020 12:37:31 GMT

Hi glenstrup,

I'll just see if I can find any help regarding this. In the meantime though, maybe another community member might have some ideas.

Thanks,

Pascale

Re: Minor sound dropout issue after new firmware update on KD-65XG8505

Win_88 — Mon, 01 Jun 2020 19:51:35 GMT

Hi Glen,

You can try the following:

[Settings] ► [Display Sound] ► [Audio Output] ► Last setting in this screen: [Pass through mode]

[Settings] ► [Storage and reset] ► [Internal storage] ► [Cache] ► [Clear]

Press and hold the Power button on the remote for 10 seconds, the TV will restart.

Win_88