topic Re: CBS Reality app not working in Android TV

CBS Reality app not working

SteveStacey — Thu, 11 Aug 2022 13:13:00 GMT

Have 2018 KD49XF9005. Only connected TV to aerial during initial set up. (Now only use Sky and WiFi for catch up-150mbps)

As you know, the CBS app is found via Youview screen, then Players. However, when I select this, screen says loading but then just blank screen. (All other apps
in same location work fine)

Has anyone else had this problem? I thought the aerial was only needed for initial set up?)

Thank you.

Re: CBS Reality app not working

HannahEd01 — Wed, 17 Aug 2022 16:02:43 GMT

Hey SteveStacey, since you're using Sky only now, I recommend contacting Sky directly.

Re: CBS Reality app not working

SteveStacey — Thu, 18 Aug 2022 12:06:50 GMT

Sorry,you've misunderstood me. I meant TV is connected to Sky and also catch up, via WiFi. (Is no aerial connection) I 'm talking about watching CBS Reality app on the Sony TV. There is definitely a g pitch with the app. Keeps either asking for pin (which has never been set), or just crashed with blank screen when trying to load. App works fine on other devices but not Sony.

Nothing to do with Sky.

Thanks

Re: CBS Reality app not working

Anonymous — Tue, 23 Aug 2022 15:32:18 GMT

Hey there, did you try for force stop the app and remove the updates for it? Or, have you completely removed it and reinstalled it again?

Re: CBS Reality app not working

SteveStacey — Wed, 24 Aug 2022 12:57:53 GMT

Thanks.

Taken me an age to log in past all these ridiculous captchas.

Think I know how to force stop but “completely” remove updates.

No haven’t removed and reinstalled app, as preinstalled (In Youview/Players), so thought I couldn’t. Don’t mind trying as long as I don’t have to restore Sony to factory settings to get it back.

Regards

Re: CBS Reality app not working

Anonymous — Fri, 26 Aug 2022 15:56:35 GMT

Yea I would recommend doing that as long as you don't want to reset the TV, I think that should solve it without resetting the whole TV.

Re: CBS Reality app not working

SteveStacey — Thu, 22 Sep 2022 16:44:40 GMT

Hi again

Uodate: CBS Reality app is located within YouView app. (You have to navigate to YouView/Players, then launch the app from there. When I press on remote it just launches (or in this case doesn’t😡) launch the app. There is no option to depress for a few seconds to get the uninstall option.

If it’s not working and I can’t delete:reinstall, I guess I can return to John Lewis for a replacement.

Not impressed.

Thanks

Re: CBS Reality app not working

HannahEd01 — Mon, 26 Sep 2022 16:29:29 GMT

Hi SteveStacey, is there a digital aerial connected to the TV? Just curios.

Why don't you try to reset the TV to the factory settings? Or connect it to a personal hotspot.

Re: CBS Reality app not working

SteveStacey — Mon, 26 Sep 2022 17:33:20 GMT

TV was only connected to aerial fir initial set up. We use Sky Plus for live TV, and obtain all catch up services (Sky and TV apps) via WiFi. The “Youview/Players” option is for apps, and has zero to do with live TV. I have no intention of resetting factory defaults for the umpteenth time, with all that this entails. Also knowing it won’t change the underlying problem,

I’ve spoken to a few Bravia owners now, and they said the CBS Reality app was the most erratic.

I’ll take it back to JLs and advise that Sony acknowledged the problem but can offer no fix.

Re: CBS Reality app not working

SteveStacey — Tue, 27 Sep 2022 16:34:56 GMT

Update

Have connected to aerial and done channel rescan. App still crashes after “loading” message.

Re: CBS Reality app not working

Elodin — Wed, 05 Oct 2022 15:20:17 GMT

Hey, you can try and clear cached data on your TV by following the steps here: Home - Settings - System - Storage - Internal Shared Storage - Cached data - Clear. I hope this helps.

Re: CBS Reality app not working

SteveStacey — Wed, 05 Oct 2022 15:43:40 GMT

I have already cleared cache in Youview app. (You will know CBS Reality app found within Youview on Sony TV)

I’m reluctant to clear data in the way suggested as this would require signing in to all the apps again, wouldn’t it? Why would I go through that again with no guarantee of success?

Re: CBS Reality app not working

Elodin — Thu, 06 Oct 2022 16:08:42 GMT

Hey can you check if your TV is running on the latest software version here. I hope this helps

Re: CBS Reality app not working

SteveStacey — Thu, 06 Oct 2022 17:01:02 GMT

Updated software last week.

Re: CBS Reality app not working

Jbennett360 — Thu, 06 Oct 2022 21:43:17 GMT

Yeah I've noticed that these built in apps that can't really be removed or uninstalled 'Sony select' especially are rubbish

Ive been having issue with ITV Hub, All 4 and Britbox. Just won't load. Rebooted, cleared cache and data for the Sony select app. Still nothing.

After 45 minutes the other night, it just finally decided it was going to load.

I wish all apps were available to install from the Play store. I never have any issues with those.

Re: CBS Reality app not working

SteveStacey — Fri, 07 Oct 2022 11:02:31 GMT

I’m now wondering whether I should take the nuclear option and uninstall the Youview app. (Can’t uninstall specific CBS app) Only worry then is that TV will have a nervous breakdown when switching back on, or worse initiate a factory reset.

Re: CBS Reality app not working

royabrown2 — Fri, 07 Oct 2022 13:13:04 GMT

@SteveStacey

IIRC, you can switch away from YouView (thereby losing all the apps it brings except for the BBC iPlayer and My5), but you can’t delete it.

And if you could, using the Sony UI, it would have no business misbehaving on you.

Re: CBS Reality app not working

SteveStacey — Fri, 07 Oct 2022 13:54:41 GMT

I’m sure there was an uninstall option when hovering over it, but probably got that wrong.

Obrigado

Re: CBS Reality app not working

HannahEd01 — Fri, 07 Oct 2022 15:30:28 GMT

Hey SteveStacey, are you using the Youview app from the box? Or from the internal app on the TV?

Re: CBS Reality app not working

SteveStacey — Fri, 07 Oct 2022 16:59:07 GMT

TV. Don’t have Humax.