Faulty mobile SONY XPERIA C3 DUAL SOLD TO ME

prmitrgs — Sun, 18 Jan 2015 17:42:16 GMT

Faulty mobile SONY XPERIA C3 DUAL SOLD TO ME

I had purchased a Sony Xperia C3 Dual handset on 16-nov-2014

Below are the purchase details:-

Inv number-19661

Item Description:-D2502/XPERIA C3 /5.5"/8MP/1.2GHZ/1GB/2500MAH

Serial Number-

Shop Name- Jumbo Electronics Pvt. Ltd.

Address:-

Ambience Mall, Ambience Island,NH-8,Gurgaon,India,

Ph-

After 1 and half month i experienced a problem in handset.
Below is the problem description.
On 3-Jan-2015 I noticed that Audio jack was not working. Sound was coming from speaker even though headset was connected. There was no sound from the earphone. I checked the earphone in other mobile and earphone was working fine. After that I checked with another Sony headset in my mobile and still the problem was there. After searching for the service center in Gurgaon I could reach there on 6-Jan-2015. At service center they took my handset for repair and asked me to wait for 1 week without giving standby set.
Below is the description of Service Center:
Job No. W115010605939
Ticket Id-15010605939
Name-**bleep**ij Telecom
Address-In front of Telephone Exchange, Old Delhi-Gurgaon Road, Gurgaon, Haryana, India.
Ph
Even after lapse of 1 week promised time to resolve the issue i couldn't get the handset.
I got the handset on 17-Jan-2015.
According to them mother board of the handset was changed and the new serial number is
There i collected the handset and came home. For 5 hours handset was working fine.

When I checked it in the morning 0n 18-Jan-2015 the phone was off. I switched it ON. After some time it again turned off. I tried to turn ON phone 5 times but then it was going off just after that. After 5-10 retry it turn ON but again after some it went off. I am totally disgraced with the service provided by the Sony Service Center.

I have not purchased this costlier phone just for sake to visit Service Center again and again. I also do not believe that again problem will be resolved from the service center. So i want a new handset in replacement to this faulty handset. I believe that Sony has the name in Customer Satisfaction. But what I am getting is totally annoying experience and dissatisfaction.

Please take a note that Service Center has mentioned about Standby set issued to me. But I had not received any Standby handset from their side. The information mentioned about the Standby set is totally fake. Also the original handset which I have received has some new scratches which were not present while taking the phone to service center. When I asked Service center to correct it, they said to submit the phone again for 10 days. Is this the service Sony provides by harassing there customer. It means whenever 1 problem occurs in my handset then i have to run to service center again and again

even though they did not resolve the problem totally. I want you to take a strict legal action against them.

At last I request you to kindly issue me a new handset in replacement to this faulty handset otherwise I will take further action against Sony Corporation.

Thanks & Regards,

Gaurav Srivastava

Re: Faulty mobile SONY XPERIA C3 DUAL SOLD TO ME

Uliwooly — Sun, 18 Jan 2015 17:51:03 GMT

Sorry to hear that, this forum is for us, users, to help each other, your issue has to be dealt with your local Xperia Care

http://support.sonymobile.com/global-en/contactUs/

topic Faulty mobile SONY XPERIA C3 DUAL SOLD TO ME in C Series

Faulty mobile SONY XPERIA C3 DUAL SOLD TO ME

Re: Faulty mobile SONY XPERIA C3 DUAL SOLD TO ME