topic Re: C4 - Issue With Proximity Sensor in C Series

C4 - Issue With Proximity Sensor

c4User — Fri, 26 Jun 2015 15:06:47 GMT

Got my xperia c4(E5363) this afternoon and noticed an issue with the proximity sensor. When I make a call and bring the phone near my ear, the screen becomes black BUT it does not recover even when I take the phone away from my ear. It remains black only. Even pressing the power button does not help.

The only workaround is that I have to remove the sim, which causes the phone to reboot. Once its up, I need to shut it down again, re-insert the sim and restart.

pls help !!!

Re: C4 - Issue With Proximity Sensor

_alexdon_ — Fri, 26 Jun 2015 15:20:09 GMT

Can you check if the same occurs in safe mode?

/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

Also,do you have a screen protector or a flip case?

Re: C4 - Issue With Proximity Sensor

c4User — Fri, 26 Jun 2015 15:27:25 GMT

Thanks for your reply.

I tried the safe mode and still have the same problem.

I am using a screen protector

Re: C4 - Issue With Proximity Sensor

_alexdon_ — Fri, 26 Jun 2015 15:39:17 GMT

It could be related to the screen protector,this has been noticed in the past on other devices. Now I can't force you to take it down.

Re: C4 - Issue With Proximity Sensor

c4User — Sat, 27 Jun 2015 00:46:53 GMT

yeah, that could be an issue. Anyways, given that I got the handset only yesterday afternoon, so I'll take it to sony repair center before removing the screen protecter. cheers.

Re: C4 - Issue With Proximity Sensor

c4User — Sat, 27 Jun 2015 05:53:22 GMT

just back from service centre. you were right. it was the screen protector !!!!

It has been removed and the phone works like a charm now.

Many thanks for your help !!!!!!!

Re: C4 - Issue With Proximity Sensor

_alexdon_ — Sat, 27 Jun 2015 06:38:45 GMT

Great,enjoy your device.

Re: C4 - Issue With Proximity Sensor

Sarfaraz — Thu, 09 Jul 2015 22:53:04 GMT

Great!!! Screen Protector issue is very common nowadays. I request you to use only screen protector which are made for your device

Re: C4 - Issue With Proximity Sensor

Augur — Sun, 14 Feb 2016 23:15:29 GMT

I had the same problem with the sensor.. But it OK now when I just removed screen protector. Thanks friends

Re: C4 - Issue With Proximity Sensor

CatalinaGMM — Tue, 11 Oct 2016 22:16:14 GMT

Got my xperia c4(E5363) a few weeks ago and I noticed an issue with the proximity sensor too. When I make a call and bring the phone near my ear, the screen becomes black BUT it does not recover even when I take the phone away from my ear. It remains black only. Even pressing the power button does not help.
I don't have screen protector, I've already tryied in safe mode too, but nothing seems to work. Is there any way to deactivate the sensor?. Pls help me.
Catherine.

Re: C4 - Issue With Proximity Sensor

Alannets — Sun, 12 Feb 2017 06:19:28 GMT

I have a similar problem, except my screen protector was cut to be under the song logo on the front of the phone and not. over the proximity sensor.

When I make a call my screen blacks out. The only way for me to get it to come back on is to plug in the power cord and press the power button on the side. If the other party doesn't hang up, the call remains active.

Re: C4 - Issue With Proximity Sensor

2322 — Thu, 27 Apr 2017 10:45:06 GMT

I have a problem with my proximity sensor wen I make a call it goes and even the power button does not turn it on

Re: C4 - Issue With Proximity Sensor

medo353 — Sat, 26 Aug 2017 00:28:30 GMT

Re: C4 - Issue With Proximity Sensor

Uliwooly — Sat, 26 Aug 2017 00:32:04 GMT

@c4User

Do elaborate

Re: C4 - Issue With Proximity Sensor

Raj122 — Tue, 14 Aug 2018 01:19:35 GMT

My mobile is also same problem. Please suggestion.. By using screen protector it will be solved na?