topic Re: Strange behavior of sms counter in C Series

Strange behavior of sms counter

anton_om — Mon, 19 Oct 2015 11:43:14 GMT

In my xperia C5 default sms-application always show that one message was't read. Even if all was readed. Even if there are absolutely no messages inside.

I've tried to reset this application and clean the cash from settings. And it helps for a while, but after any incomming message problem appears again.

Re: Strange behavior of sms counter

xavinux — Mon, 19 Oct 2015 12:17:21 GMT

Hi @anton_om

lIn this case, you can also try first to run a backup of the device information as explained here. Then perform a system repair using PC Companion or Bridge for MAC. This will factory reset your phone and erase all data. You might need to charge your device for about 1-2 hours before so the device has at least 80% battery. Make sure the device is not connected to computer or laptop and turned off until you are prompted (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device). Start PC Companion -> Support zone -> Update my phone/tablet -> Blue Repair my phone/tablet -> follow instructions. When prompted connect your phone still switched off holding volume down or back button. The repair or reformat process will start. If you are using Windows 8/8.1 or a 64 bit operating system adjust settings for PC Companion and run in compatibility mode -> chose Windows 7 or XP. Keep us updated please.

Re: Strange behavior of sms counter

Uliwooly — Mon, 19 Oct 2015 16:08:10 GMT

@anton_om

Do you have any other third party messaging app? are you using the preloaded messaging app or hangouts?

Re: Strange behavior of sms counter

anton_om — Mon, 19 Oct 2015 16:26:04 GMT

@uliwooly

no third-party messengers and I'm use preloaded aplication.

@xavinux

don't want to try factory reset. too small problem to start adventure with saving data and total reset. )) it will be simpler switch to hangsout or install something else.

In general I just want to raise an issue for sony-mobile team.

Re: Strange behavior of sms counter

Uliwooly — Mon, 19 Oct 2015 16:33:26 GMT

@anton_om

Check if you experience the same while on safe mode

Re: Strange behavior of sms counter

Christofer — Tue, 20 Oct 2015 09:14:58 GMT

Hi,

Could you try temporarily changing your default SMS app to Hangouts and see if you have any corrupt/damaged messages? You can change the default SMS app through Settings > More > Default SMS app. Corrupt or damaged messages should be marked with a "!" in Hangouts. Try to delete any that you might find and then change your default SMS app back to Messaging again.

Re: Strange behavior of sms counter

anton_om — Tue, 20 Oct 2015 11:31:32 GMT

@Christofer

Hi! I've try it, but there is no bad massages with (!) in hangsout.

I've done reset of sms-application again and make it default sms-messsenger again. When I receive a new sms (one!) it shows counter as 2. So problem is reproduced.

Re: Strange behavior of sms counter

Christofer — Wed, 21 Oct 2015 08:15:21 GMT

In that case, make a backup of your messages using PC Companion / Bridge for Mac, or a backup application from Google Play. Then download this app and delete all SMS/MMS using it, restart your phone and then restore your backup. This way you shouldn't have to make a complete reset of your phone.

Re: Strange behavior of sms counter

anton_om — Tue, 27 Oct 2015 14:29:38 GMT

@Christofer Thanks for reply, will try.

Re: Strange behavior of sms counter

Christofer — Tue, 27 Oct 2015 14:36:48 GMT

@anton_om Let me know how it works out for you!

Re: Strange behavior of sms counter

anton_om — Tue, 27 Oct 2015 18:07:14 GMT

@Christofer and finaly - nope. "eraser" app doesn't help.

Full factory reset doesn't help as well.

I've stored all data with Sony PC Companion 2.1. m.. I mean I'm think that I've stored all data. But it is not true, actually this feature seems doesn't work. Because after restring I still need to setup my phone manually. Remove unnecessary icons, install all applications, and etc. Only one good thing - my contacts are not losted.

And result is zero. Nohting help. Default messenger still show that one message is not readed. I don't want trying to solve this issue anymore. Actually I think it just a software issue specific for this phone.