topic Re: imposible connect Google Play in C Series

imposible connect Google Play

cris2015 — Mon, 08 Feb 2016 16:33:32 GMT

Hello!
Upgrade Xperia c3 with Lollipop. Imposible download apps from Google Play. Message is Device not found. Login with My email and password and this is accepted.
Can you help me, please.?

Re: imposible connect Google Play

_alexdon_ — Mon, 08 Feb 2016 18:25:27 GMT

Have you tried to clear data for google play under settings-apps-all?

Re: imposible connect Google Play

cris2015 — Mon, 08 Feb 2016 19:41:25 GMT

Sorry, I don't understand.

Re: imposible connect Google Play

_alexdon_ — Mon, 08 Feb 2016 19:42:59 GMT

Go to settings, then scroll down to apps, swipe to get to all and scroll down to google play application. There, clear data for google play.

Re: imposible connect Google Play

cris2015 — Mon, 08 Feb 2016 19:56:21 GMT

Ok. I DID IT but was equal.

Re: imposible connect Google Play

Uliwooly — Mon, 08 Feb 2016 19:56:41 GMT

@cris2015

Do you have a google account with this phone?

Re: imposible connect Google Play

cris2015 — Mon, 08 Feb 2016 20:13:38 GMT

Hello... Yes I have a Yahoo account. Connect with this to Google.

Re: imposible connect Google Play

Uliwooly — Mon, 08 Feb 2016 20:20:46 GMT

@cris2015

not Yahoo, but Google (Gmail) account

Re: imposible connect Google Play

cris2015 — Mon, 08 Feb 2016 20:39:43 GMT

Ten years ago I had a Gmail but ONLY for one year. Now all the time the Phone ask me for those account. Say "necessary action in this account" but this is dead years ago.

Re: imposible connect Google Play

Uliwooly — Mon, 08 Feb 2016 20:53:28 GMT

@cris2015

without a gmail account you won't be able to download apps, since Android its developed by Google.

Re: imposible connect Google Play

Uliwooly — Mon, 08 Feb 2016 20:54:26 GMT

https://play.google.com/store

Add & use accounts on your device

To start downloading and buying items on the Google Play Store app, you need to add a Google Account on your device. You can repeat the steps below to add multiple accounts to your device.

Add one or multiple Google Accounts

If you haven't already, set up a Google account.
Open your device's Settings app.
Under "Accounts," touch Add account > Google .
Follow the instructions to add your account.
If needed, repeat steps to add multiple accounts.

Tip: To help prevent accidental or unauthorized purchases, use password protection on your device.

Re: imposible connect Google Play

cris2015 — Mon, 08 Feb 2016 21:20:41 GMT

Thanks. I have a New Gmail account. I followed your instructions. Now I am logued in Google. Reset the Phone. but impossible connect with Google play. "Device not found"

Re: imposible connect Google Play

Uliwooly — Mon, 08 Feb 2016 21:23:17 GMT

@cris2015

could you take a screenshot?

have you restarted the phone?

have you clear the play store app data?

have you restricted background data on any app?

Re: imposible connect Google Play

cris2015 — Tue, 09 Feb 2016 11:48:37 GMT

It was possible....!!!

Thank you very Much....!!! :smileyhappy::smileylaugh::smileyhi:

Re: imposible connect Google Play

Uliwooly — Tue, 09 Feb 2016 16:24:10 GMT

@cris2015

Excellent