https://community.sony.dk/t5/c-series/why-my-c3-screen-goes-dark-on-call/m-p/3532397#M5933 <P>Hello&nbsp;<A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/1023135">@emmanuel85</A>&nbsp;and welcome to the community!</P><P>If you have a screen protector or a phone case installed, make sure it's not covering the proximity sensor. It's marked by number (1) in the following diagram:</P><P><SPAN class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="Xperia C3 - Top" style="width: 189px;"><IMG src="https://community.sony.co.uk/legacyfs/online/38135i9F90E5AEC8C02EEA/image-size/large?v=1.0&amp;px=999" title="ILL-SONY-14WG-FRONT-OVERVIEW-DS.png" alt="Xperia C3 - Top" /><SPAN class="lia-inline-image-caption" onclick="event.preventDefault();">Xperia C3 - Top</SPAN></SPAN></P><P>Also, make sure the same sensor is clean and free from dust/debris/fingerprints, use a clean soft tissue to remove any.</P> Mon, 12 Jun 2017 04:21:00 GMT Qatrium 2017-06-12T04:21:00Z https://community.sony.dk/t5/c-series/why-my-c3-screen-goes-dark-on-call/m-p/3532396#M5932 <P>Please I really need help on how to stop my C3 screen from going dark or sleep each time I try to make a call and it does come up till after the call no matter what I try during the call.</P> Mon, 12 Jun 2017 03:35:57 GMT https://community.sony.dk/t5/c-series/why-my-c3-screen-goes-dark-on-call/m-p/3532396#M5932 emmanuel85 2017-06-12T03:35:57Z https://community.sony.dk/t5/c-series/why-my-c3-screen-goes-dark-on-call/m-p/3532397#M5933 <P>Hello&nbsp;<A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/1023135">@emmanuel85</A>&nbsp;and welcome to the community!</P><P>If you have a screen protector or a phone case installed, make sure it's not covering the proximity sensor. It's marked by number (1) in the following diagram:</P><P><SPAN class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="Xperia C3 - Top" style="width: 189px;"><IMG src="https://community.sony.co.uk/legacyfs/online/38135i9F90E5AEC8C02EEA/image-size/large?v=1.0&amp;px=999" title="ILL-SONY-14WG-FRONT-OVERVIEW-DS.png" alt="Xperia C3 - Top" /><SPAN class="lia-inline-image-caption" onclick="event.preventDefault();">Xperia C3 - Top</SPAN></SPAN></P><P>Also, make sure the same sensor is clean and free from dust/debris/fingerprints, use a clean soft tissue to remove any.</P> Mon, 12 Jun 2017 04:21:00 GMT https://community.sony.dk/t5/c-series/why-my-c3-screen-goes-dark-on-call/m-p/3532397#M5933 Qatrium 2017-06-12T04:21:00Z