topic The UI has stopped working in C Series

The UI has stopped working

Ganesan11 — Wed, 31 Jan 2018 16:33:55 GMT

This message comes every now and then and removes all wallpapers and widgets. It is certainly a disturbing factor while using the phone. Please help to avoid the message.

The UI has stopped working

Mr1989 — Wed, 31 Jan 2018 17:00:46 GMT

@Ganesan1 wrote:
This message comes every now and then and removes all wallpapers and widgets. It is certainly a disturbing factor while using the phone. Please help to avoid the message.

I also facing same problem

Re: The UI has stopped working

Emil — Thu, 01 Feb 2018 12:35:54 GMT

Hi @Ganesan1 and @Mr1989!

I'm sorry to hear that you are both experiencing this.

I recommend that you reset your home screen app. Note that this will completely reset your home screen. I recommend that you take a screenshot of how it looks if you want to re-create it after. To reset your home screen go to: Settings > Apps > Tap ... > Show system > Xperia Home > Storage > Clear data > Ok. Then restart your device.

If you are still experiencing the same behavior I would recommend that you reboot your device to safe mode to see if this behavior is caused by one of you downloaded apps as these are temporarily disabled in this mode.

Keep me posted how it goes!

Re: The UI has stopped working

Mr1989 — Sun, 04 Feb 2018 00:11:36 GMT

Again same issue I am facing

Re: The UI has stopped working

Emil — Mon, 05 Feb 2018 15:31:31 GMT

@Mr1989, there was no change when your device was in safe mode?

If so I recommend that you perform a software repair using Xperia Companion. Note that this will completely reset your device if there is anything you want to save you have to create a backup using Xperia Companion prior to repairing your device.

Keep me posted how it goes!

Re: The UI has stopped working

koko2309 — Sat, 10 Feb 2018 00:58:41 GMT

hi, this message appeared for me more time till i can't open my phone permanently

what can i do ?

Re: The UI has stopped working

Emil — Mon, 12 Feb 2018 14:08:35 GMT

@koko2309, I'm sorry to hear this.

Have you had a chance to try any of the troubleshooting suggested in this thread? If not I would recommend that you try that and let me know if there is any change!

Re: The UI has stopped working

koko2309 — Sat, 24 Feb 2018 23:41:14 GMT

now i can't open my phone and try to setup new software for it ...it success and when i try to open the phone it open till word "SONY" then close again, but when i connect it to the charger it read power only and the red lamp above appear but not recharge the phone, what can i do please ? it may be battery?

Re: The UI has stopped working

LyzaMarie06 — Sat, 16 Mar 2019 11:50:05 GMT

Same here, im trying to fix now my sony xperia xz...it just keep turning on and off after xperia. i already reset the phone.