topic Re: Cant get rid of missed call notification in L Series

Cant get rid of missed call notification

Diddyd2 — Mon, 22 Jul 2019 20:49:42 GMT

Haveing trouble getting rid of missed call notification.

I have missed call showing on home screen when I open it to clear it,it stay there, I have tried turning the phone off for 10mins, but when the phone reboots the missed call is still showing, have tried software reinstall which got rid of it but the next time I missed a call same problem.

Any ideas on how to sort this out its rather annoying

Re: Cant get rid of missed call notification

NikiH259 — Tue, 23 Jul 2019 14:49:49 GMT

I have this too!! It's super annoying.

Any help would be greatfully received!!

Re: Cant get rid of missed call notification

Martin1 — Thu, 24 Oct 2019 10:47:27 GMT

Hi @Diddyd2 and @NikiH259, Sorry for the late response but let me see if I can help out here!

If your device has the Google Phone app and not the Xperia phone app, this behaviour will be fixed in a new update for the application that will be released and available in the Google Play store around October 21-25, so keep an eye out there.

If the phone application icon is blue and the phone inside of it is white, you have the Google phone app.

Let me know if you have any further questions!

Re: Cant get rid of missed call notification

JeffChiel — Sun, 17 Nov 2019 16:29:49 GMT

I now have this problem on a brand new Xperia L3.

There is no option in the Google Play store to download a newer version of the app. Has this fix worked ? I am in a 14 day cooling off period so can return the phone if it's not fixed.

Re: Cant get rid of missed call notification

Martin1 — Mon, 18 Nov 2019 08:54:31 GMT

Hi @JeffChiel, sorry to hear that you are affected by this as well.

We have heard of some users still experiencing the missed call notifications that will not go away. It is under investigation and planned to be fixed in a future update. I apologize for the inconvenience meantime.

Let me know if you have any further questions!

Re: Cant get rid of missed call notification

JeffChiel — Mon, 18 Nov 2019 10:46:44 GMT

Thanks for the response. I have posted another question in the L3 thread about the album notification continually showing. It appears you have to go to "force stop" to get rid of this. There doesn't appear to have been any Sony response to that thread at all

Re: Cant get rid of missed call notification

JeffChiel — Tue, 26 Nov 2019 10:07:36 GMT

So I very hopefully downloaded the software update today, but there does not seem to have been any fix to the ongoing problem. Still unable to remove the bl;lue circle showing missed calls from the icon on the home screen. When will it be fixed ?

Re: Cant get rid of missed call notification

Martin1 — Tue, 26 Nov 2019 10:31:38 GMT

Hi again @JeffChiel,

I am sorry if my previous response was a bit unclear. According to the information I have received, this behaviour is caused by the phone app manufactured by Google, not the system itself. The behaviour in question is planned to be fixed in an update of the Google Phone app which started to roll out yesterday.

Keep in mind though that app updates are released at different times depending on the operator, market, region or country. Therefore, I cannot give you an exact date for when a specific update will be available for your device.

Let me know if you have any further questions.

Re: Cant get rid of missed call notification

JeffChiel — Tue, 26 Nov 2019 10:41:19 GMT

Thanks for the response - appreciated. Should I try deleting the Google phone app and reinstalling ?

Re: Cant get rid of missed call notification

Martin1 — Tue, 26 Nov 2019 13:11:38 GMT

Thank you @JeffChiel for the quick response.

I do not believe that deleting the app and reinstalling it is helpful or possible. The only thing that I can advise is to keep a lookout in Play Store for available updates to the Google Phone-app.

Let me know if you have any further questions!

Re: Cant get rid of missed call notification

draculajane — Fri, 06 Dec 2019 09:51:34 GMT

I'm keeping my fingers crossed this works soon

I have had my L3 a month, and this icon issue and the dreadfully slow charging process... I wish I'd taken it within the 2 week cooling off period.

Re: Cant get rid of missed call notification

Gordons11 — Sat, 07 Dec 2019 06:03:44 GMT

@Diddyd2 wrote:
Haveing trouble getting rid of missed call notification.
I have missed call showing on home screen when I open it to clear it,it stay there, I have tried turning the phone off for 10mins, but when the phone reboots the missed call is still showing, have tried software reinstall which got rid of it but the next time I missed a call same problem.
Any ideas on how to sort this out its rather annoying

Re: Cant get rid of missed call notification

TheChiel — Mon, 24 Feb 2020 14:16:23 GMT

So after being told this was a bug that would be fixed in a software update, I've spent this morning installing the new update. Hasn't helped one little bit. Poor stuff for a problem reported months ago November 2019. Appears Sony aren't bothered about this.
The good news is it's taken so long I'll be due an upgade soon, and I certainly won't be getting a Sony model again