topic Re: sim status in L Series

sim status

Flirt2020 — Tue, 02 Jun 2020 08:53:01 GMT

new to phone and i may be missing something, I have a sim card in but my L3 says no sim card-no service, I know the sim card good as it works in my old phone and yes even had a new sim card and just the same works in the old phone not the L3.

Re: sim status

MarlonUk1 — Tue, 02 Jun 2020 09:23:15 GMT

hello @Flirt2020

can you just confirm that you have inserted the simcard the right way as indicated on this manual?

https://helpguide.sony.net/mobile/xperia-l3/v1/en/contents/assembly-single-sim.html

Re: sim status

Flirt2020 — Tue, 02 Jun 2020 10:36:41 GMT

Hi @MarlonUk1,

sim card in the right slot, memory card in the right slot, memory card working.

Re: sim status

Uliwooly — Tue, 02 Jun 2020 14:18:39 GMT

@Flirt2020

Is this a new device or second hand?

Did the SIM card (or any SIM card) worked with this phone at any point?

Re: sim status

Flirt2020 — Tue, 02 Jun 2020 20:13:41 GMT

it a new device, only tried 2 sim cards to date and both works in an old phone this phone says no sim card-no service.

Re: sim status

Strampke — Tue, 02 Jun 2020 21:28:59 GMT

Time for searching a cause.

What happens if you take out the SD card?

What happens if you take out the SD card and go into safe mode?

What happens if you leave the SD card out and goto settings->type 'reset'-> find reset network settings and reset network settings?

Other option: open the Support app, contact Sony support and ask.

The Support app also has the possibility to test your SIM card, but I guess the outcome of that test will be negative.

Re: sim status

Flirt2020 — Sat, 06 Jun 2020 05:53:16 GMT

thanks for all your help, still no sim signal so returned phone.

Re: sim status

Uliwooly — Mon, 08 Jun 2020 19:57:13 GMT

@Flirt2020

Sorry to hear that.