https://community.sony.dk/t5/m-series/m4-aqua-won-t-start/m-p/3633982#M21065 <P>Hi&nbsp;<A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/1236260">@noureldeen711</A>, sorry to hear about this. <IMG class="lia-deferred-image lia-image-emoji" src="https://community.sony.dk/html/images/smilies/035.png" alt="Slightly_frowning_Face" title="Slightly_frowning_Face" /><BR /><BR />What happens if you tap on "Use phone" when you see this menu? Is the device booting up as it should?<BR /><BR />There isn't that much troubleshooting available for this, but we can at least see if this is related to the hardware of the software in the device, if you perform a <A href="https://community.sony.co.uk/t5/FAQ/How-to-perform-a-software-repair-with-Xperia-Companion/m-p/1103057" target="_blank">software repair using Xperia Companion</A>.<BR /><BR />This will delete all data stored on the internal storage of the device and reinstall the latest available software.<BR /><BR />Let me know if that helps!</P> Mon, 18 Mar 2019 12:27:22 GMT Jonas 2019-03-18T12:27:22Z https://community.sony.dk/t5/m-series/m4-aqua-won-t-start/m-p/3633981#M21064 <P><SPAN class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="28344i943A78A1F6BBB4BE.jpg" style="width: 562px;"><IMG src="https://community.sony.co.uk/legacyfs/online/51325i403C5C204A0E4F58/image-size/large?v=1.0&amp;px=999" title="28344i943A78A1F6BBB4BE.jpg" alt="28344i943A78A1F6BBB4BE.jpg" /></SPAN>what's the problem software or hardware ?</P> Thu, 28 Feb 2019 09:19:59 GMT https://community.sony.dk/t5/m-series/m4-aqua-won-t-start/m-p/3633981#M21064 noureldeen711 2019-02-28T09:19:59Z https://community.sony.dk/t5/m-series/m4-aqua-won-t-start/m-p/3633982#M21065 <P>Hi&nbsp;<A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/1236260">@noureldeen711</A>, sorry to hear about this. <IMG class="lia-deferred-image lia-image-emoji" src="https://community.sony.dk/html/images/smilies/035.png" alt="Slightly_frowning_Face" title="Slightly_frowning_Face" /><BR /><BR />What happens if you tap on "Use phone" when you see this menu? Is the device booting up as it should?<BR /><BR />There isn't that much troubleshooting available for this, but we can at least see if this is related to the hardware of the software in the device, if you perform a <A href="https://community.sony.co.uk/t5/FAQ/How-to-perform-a-software-repair-with-Xperia-Companion/m-p/1103057" target="_blank">software repair using Xperia Companion</A>.<BR /><BR />This will delete all data stored on the internal storage of the device and reinstall the latest available software.<BR /><BR />Let me know if that helps!</P> Mon, 18 Mar 2019 12:27:22 GMT https://community.sony.dk/t5/m-series/m4-aqua-won-t-start/m-p/3633982#M21065 Jonas 2019-03-18T12:27:22Z