topic Re: Phone Stuck On Boot Screen Loop - HELP! in M Series

Phone Stuck On Boot Screen Loop - HELP!

TheOnlyPrincess — Tue, 05 Aug 2014 16:20:37 GMT

Hello!

My phone, Xperia M is stuck on the Xperia Boot Screen (with the colourful waves).

This happened today after I downloaded and installed Xperia Foggy Theme from Google Play Store. I selected the theme and it successfully changed to Foggy but as I went to unlock the screen, to go back into the phone to check my notifications, the screen would not come on. I pressed the power/lock key many times and the screen would not come on.

I pressed and held the power button until the phone showed some sign of life and this is when the Xperia Waves appeared. I took the battery out and replaced it to force shut down the phone but the phone wont boot further than the Wave screen.

I have removed the sim card and memory card from the phone and plugged the charger in hoping this would help but nothing.

I have also tried to connect the phone to the PC Companion but my PC will not detect the phone as the phone wont switch on. So i cannot try the repair option on PC Companion.

I have also tried pressing the Power Button and Volume Up Key until the phone vibrates but it does not do anything.

Is there anything else I can try to fix my phone? And will it be costly to get it repaired by Sony?

Please help! Thank you!

Re: Phone Stuck On Boot Screen Loop - HELP!

Tue, 05 Aug 2014 16:40:09 GMT

U can repair yr phone with Sony PC Companion or Sony Update Service when yr phone is turn off... Try it... It not helps bring to place where u bought, if u have warrenty, it must cost nothing to u, if no - depents prices in yr country

Re: Phone Stuck On Boot Screen Loop - HELP!

TheOnlyPrincess — Tue, 05 Aug 2014 16:48:41 GMT

Thank you for your reply! I will try the PC companion with the phone switched off and see if it works! I thought it would not connect if it was turned off entirely

Re: Phone Stuck On Boot Screen Loop - HELP!

Thommo — Tue, 05 Aug 2014 17:47:31 GMT

To perform a system repair

Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)

Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the onscreen instructions - When prompted connect your phone still switched off holding volume down - This should start the repair or reformat process

If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP

Re: Phone Stuck On Boot Screen Loop - HELP!

Tue, 05 Aug 2014 18:15:44 GMT

TheOnlyPrincess, welcome, i hope it works, good luck... Let me know or everything will be fine after that U just will restarting this why yr phone factory settings, so u lost yr stuff which is in the phone memory (if u don't have back up, do it if u can), but maybe better lost some things (if u can't do back up), neither lost phone... U must re-install phone software, so Sony PC Companion and Sony Update Servive is the good way to do that Good luck

By the way everytime u must turn off phone when u repairing yr phone with mentioned programs, just when u updating it u can turn on, but program still automatic shut dowing yr phone in update process... When u repairing, it doesn't matter when yr phone is turn off, coz program still detecting which model u repairing So it's official and u can do that everytime than u have any problem like that, but problem is that, that u must set all yr settings again and u losing stuff which is in the phone memory So always do or have back up of yr phone

Re: Phone Stuck On Boot Screen Loop - HELP!

TheOnlyPrincess — Wed, 06 Aug 2014 00:52:21 GMT

Thank you euphorics and Thommo for your help! I eventually managed to repair my phone via the procedures mentioned! PC Companion is a great tool!

My phone seems to working fine now! So hopefully it wont do it again - but if it does I now know what to do thanks to you both!

Luckily I had backed up all my data yesterday and managed to restore my contacts and messages onto my phone. All my photos were safe and sound on my memory card.

I hope this thread can now be of use to anyone who encounters the same problem as I did

THANK YOU!!! :smileysmileythumbsup:

Re: Phone Stuck On Boot Screen Loop - HELP!

Wed, 06 Aug 2014 05:42:35 GMT

TheOnlyPrincess, welcome It was pleasure to help you Great that worked U can write here if u need help everytime

Re: Phone Stuck On Boot Screen Loop - HELP!

Arshad8226 — Tue, 12 Aug 2014 11:58:13 GMT

Hey tell me
There is whatsapp folder in internal storage, which contains audio, photos etc,
Will it also be deleted by updating by pc companion,
I have also the same problem, i installed a theme, then suddenly,, it restarted and stucked at animated screens..

Re: Phone Stuck On Boot Screen Loop - HELP!

Raja_94 — Mon, 10 Nov 2014 03:14:34 GMT

Hai..!I have a xperia m dual,

The problem happened when i installed a new theme from play store. I selected the theme but it doesn't changed and the phone gets hanged, then i removed the battery and placed it again and switched on , then the SONY and XPERIA logo arrives and then colourful waves it is not booting after the waves.

Again I replaced the battery and I pressed the volume up and power but its not booting further than the waves.

I have also tried connect the phone to the PC Companion but my PC will not detect the phone, as the phone wont switch on. So i cannot try the repair option on PC Companion.

Is there any solutions to overcomr this problem.

Please help.!:smileysad:

Re: Phone Stuck On Boot Screen Loop - HELP!

JohnFG — Wed, 22 Jul 2015 19:09:56 GMT

hi there,

appreciate the info given for other use previously but i seem to be missing the repair option on my pc companion.

Re: Phone Stuck On Boot Screen Loop - HELP!

xavinux — Wed, 29 Jul 2015 17:23:24 GMT

Hi @JohnFG

Download it from this link http://support.sonymobile.com/gb/tools/pc-companion/ and try again this:

_________________________________

System Repair with PC Companion:
_________________________________

Try performing a system repair using PC Companion as this will often fix issues - This will factory reset your phone and
erase all data. Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)
Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the on
screen instructions - When prompted connect your phone still switched off holding volume down or back button - This should
start the repair or reformat process. If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for
PC Companion and run in compatibility mode and chose Windows 7 or XP.

Best Regards.

Re: Phone Stuck On Boot Screen Loop - HELP!

jem_ritch28 — Mon, 08 Feb 2016 08:20:10 GMT

hi.. i have sony xperia go st27i.. nag factory reset ako dahil punong puno na yung phone ko.. but after it reset.. i plug out my simcard and memory card.. and when about to turn on. it stuck on loading screen(mixing colors that flashing after sony xperia logo.) what will i do? i need some help.. i tried to connect on pc companion but it nonsense..my cable is good.. but i dont know why its not detected..

please help..

Re: Phone Stuck On Boot Screen Loop - HELP!

MvRkc — Fri, 11 Mar 2016 11:22:21 GMT

I am having the same problem... I have an Xperia M4 Aqua and it won't detect it. I am still stuck on the android screen with an "error" message and the Android logo lying down. Was anyone able to fix it? Thanks in advance.

Re: Phone Stuck On Boot Screen Loop - HELP!

Elfriede — Thu, 05 May 2016 00:33:57 GMT

Hello,

I cannot update the firmware in the way described above. It says: Error in Sony update routine 0x000007d3.

What can I do now to repair my phone?

It is stuck in a boot loop since I unlocked the bootloader. I had followed the instructions I found here:

http://developer.sonymobile.com/unlockbootloader/unlock-yourboot-loader/

Now I cannot use PC Companion to restore my firmware.

What can I do?

Re: Phone Stuck On Boot Screen Loop - HELP!

AR1000 — Sun, 05 Jun 2016 20:15:05 GMT

I just used the companion tool and it worked. The phone doesn't need to be turned on. I'd make sure the phone has some charge and follow the instruction. If it still doesn't work the phone must be seriously pooped

Re: Phone Stuck On Boot Screen Loop - HELP!

pbexppro — Sat, 11 Jun 2016 07:09:33 GMT

MY SONY M2 . I`VE GOT CHARGE TO 100% AND I OPEN AND STUCK IN VIOLET WAVE ANIMATION CAN OYOU HELP ME ??

Re: Phone Stuck On Boot Screen Loop - HELP!

BenLewis2514 — Sat, 23 Jul 2016 09:31:10 GMT

I tried this but it said my phone had to be at 80% battery to fix it. My phone cannot charge whilst off and being very low, i decided to leave it on charge stuck on the startup animation. It has now died and the red charge light is going on and off slowly. What should i do?

Re: Phone Stuck On Boot Screen Loop - HELP!

h_175 — Tue, 04 Oct 2016 08:46:18 GMT

its very simple to get out of the boot loop in sony phones first use pc companion for repairing it and later it will start properly and if the boot loop is still on then press the volume up key and power key hold it, it will switch off phone (its necessary to follow the steps above cz if you use the power reset key it wont work) then wait for around 5-7 min and switch it on using power key

caution: dont even wait for to long orelse you will have to follow the whole process again

Re: Phone Stuck On Boot Screen Loop - HELP!

Angie_Dreamz — Sun, 23 Oct 2016 16:57:59 GMT

Hi ,

I tried the above steps to repair using Sony Companion however I am getting an error as

"Software repair failed

An error occurred while repairing your device.
Please try again. If the problem persists, please contact Sony support.

Error code: UEUpdateFailed
UE_2005"

I have tried several times to repair but My data cable automatically gets disabled after certain time and repair stops working. Please help me with this problem.

Re: Phone Stuck On Boot Screen Loop - HELP!

bonesandbooth — Mon, 24 Oct 2016 10:33:17 GMT

This works, thankfully, alas i lost all the numbers, lesson learnt lol.

Many thanks for the info tho (Y)