topic Re: Screen is not highlighted and phone is not responded on hiting any key in Other/General

Screen is not highlighted and phone is not responded on hiting any key

Tue, 19 Jun 2012 06:16:06 GMT

I bought xperia mini pro a day ago.

Everything is fine. But sometimes seems that the phone can't awake from sleep. I hit power button keyboards and 2 touch screen keys are highlighted but display stays blak. Only removing battery helps me. What does happen?

I didn't find in manual how can I do forced reboot. I mean "press somrthing like Home and Power button together during 5 sec" and deveice will reboot automaticaly as a result. Because when I have a black screen I can't reboot device using usaul way. Can you help me?

Thanks for answers

Re: Screen is not highlighted and phone is not responded on hiting any key

gwhispererz — Tue, 19 Jun 2012 13:03:37 GMT

Hi, check if you can get a replacement since you just got it a day ago.

Other than that, you could try repairing phone software with Update Service. Here's the download link, http://www.sonymobile.com/gb/tools/update-service/. Download and install to PC/Laptop, launch it and follow on-screen instructions. Be aware that this will erase phone data completely.

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Re: Screen is not highlighted and phone is not responded on hiting any key

Tue, 19 Jun 2012 19:06:14 GMT

May be you know how can I do 'forced reboot'? I have iPhone and I can press 'Home and Power' buttons together and keep it pressed about 5 sec then iPhone will reboot. Does the similar functionlity exist for SE xperia mini pro?

Re: Screen is not highlighted and phone is not responded on hiting any key

Uliwooly — Tue, 19 Jun 2012 19:08:26 GMT

you can with the 2010 and 2011 xperias but you can remove the battery

with the 2012 Xperias you have to press and hold power + volume down

Re: Screen is not highlighted and phone is not responded on hiting any key

gwhispererz — Wed, 20 Jun 2012 13:02:02 GMT

Nope, not with Xperia Mini Pro ....

Re: Screen is not highlighted and phone is not responded on hiting any key

Wed, 20 Jun 2012 13:25:41 GMT

I gave the device to a service center. The new issue appeared: device lost internet connection on wifi after 20-30 min using. When I pressed turn wifi off in the settings it became active again and then device tried to restart automatically. But stopped on XPERIA logo.

Seems that I bought defective device

Thanks everybody

Re: Screen is not highlighted and phone is not responded on hiting any key

gwhispererz — Wed, 20 Jun 2012 13:29:50 GMT

Are you having the new issue with a replacement or original set?

Re: Screen is not highlighted and phone is not responded on hiting any key

Wed, 20 Jun 2012 13:50:54 GMT

Original set. In Belarus it is not easy to replace the device. Based on conclusion from service center the seller should replace the device or refit money.

Re: Screen is not highlighted and phone is not responded on hiting any key

gwhispererz — Wed, 20 Jun 2012 13:54:45 GMT

Software repair phone again ....

Re: Screen is not highlighted and phone is not responded on hiting any key

Fedro — Fri, 09 Aug 2019 15:30:40 GMT

With the same problemi (black screen when receiving a call without the possibility to open the conversazione through any button hit /screen touches) i didn't solve the problem neither through the soft/hard reset through combinaton of volume/power buttons. The problem was due to the trasparent skin conflicting with the light sensori on the top left of the screen. Once i cleaned it i solved.