topic Re: Overheating problem....please help in Other/General

Overheating problem....please help

ryallj-uk — Mon, 22 Jul 2013 14:32:06 GMT

How can I stop my phone overheating. I was using google maps on xperia to navigate. After about 20 mins i noticed that the phone was REALY hot. It turned itself off and I couldnt get it back on untill the phone had cooled down. (it was switching on but would turn off after about 10 secconds)

How can i stop my phone overheating when using navigation apps? Its a real pain.

thanks

Re: Overheating problem....please help

Uliwooly — Mon, 22 Jul 2013 15:19:04 GMT

you are probably running a lot of background apps that is creating this excess heat, perhaps games, wifi on, syncing multiple accounts and perhaps intrusive apps

taskilleres

task managers

antivirus

ram apps

battery apps

booster apps

you do NOT need this apps

Re: Overheating problem....please help

ryallj-uk — Mon, 22 Jul 2013 15:45:13 GMT

the only App i have running, as far as Im aware, is the mobile internet security app (came with the phone). This is the only icon on the status bar.....???

Do other apps run in the backround without showing an Icon in the status bar? If they do; how do I stop them running or delete them.

As far as I know I dont have:

Task killer apps,

Task manager apps

or Battery apps

Dont even know what a booster or ram app is???? Lol

Re: Overheating problem....please help

Uliwooly — Mon, 22 Jul 2013 15:48:21 GMT

other apps will run in the background w/o icons

settings > power management > battery > you will be able to see it

settings > apps > running

if you don't use some of the apps that are running all the time, uninstall them.

Re: Overheating problem....please help

mani43 — Mon, 22 Jul 2013 16:43:06 GMT

ive noticed when i use the web browser such as google or the standard sony one it really heats up so u cant hold it 😐

Re: Overheating problem....please help

ryallj-uk — Mon, 22 Jul 2013 16:58:10 GMT

yeah same here. It seem that whenever Im connected to the internet (even playing a game thats connected to internet) it gets hot. But today it wasnt just hot it was HOT! (enough to burn a child's hand im sure)

I thought the phone was going to melt from the inside. It really was that hot!!!

Its ok now though, just dont want it to go that again.

Only today I found out that iphones have a heat warning??!!!

What the hell is becoming of phones these days?!

Re: Overheating problem....please help

Samuel1 — Tue, 23 Jul 2013 09:22:57 GMT

The phone has built in overheating protection. If it gets to hot it will close down apps and eventually shut down. However, if you feel insecure and you suspect that there might be something wrong with the phone, you can always send it to a service center to have it looked up.

Contact your local Xperia Support for more information:

http://www.sonymobile.com/global-en/support/contact-us/

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Re: Overheating problem....please help

Daloch — Tue, 23 Jul 2013 13:44:30 GMT

Samuel, there are lots of complaints about this problem.

This happens since JB update, and sometimes the phone gets overheated enough to leave it over the table and wait.

I don't know how is set up this overheating protection, but I tell you that sometimes it burns.

You can say that this is normal, but this is not normal, as it never happened with IC... there is something in JB that makes the zone under the camera (where the SD card is), to be extremely overheating.

There are costumers that due to this overheating, lost the camera metallic ring.

Did you ever think that MAYBE, the problem with the corrupted SD cards it is because this hot?..., because it is over that zone where is overheating.

When it is that heated, it is IMPOSSIBLE, if you get a call, to touch the screen with your ear.

This have to be fixed!!!!

Re: Overheating problem....please help

stringer97 — Tue, 23 Jul 2013 15:22:09 GMT

samuel

My phone burns me to point i cannot hold it, sent my phone to customer care, but you have duty of care to report this to sony head office that these phones are some what dangerous!! read the forums evident is here, should report it to trading standards, its caused my skin to turn an ungly red colour on my face while in a phone call and left my ear bright red.

this phone is unsafe, i think everyone here will agree.

i too have lost the metallic ring due to exccessive heat on this phone and im on my 5 memory card. never had this problem with any other phone.

sort this out!

sony are to blame,

Re: Overheating problem....please help

Daloch — Tue, 23 Jul 2013 21:42:57 GMT

100% agree with you.

Unsafe & unuseful.

What they will tell you???... that they will report

What will Sony fix???... nothing.

They just don't realize that when we say that the phone overheat, we say because it is dangerous...

It is strange that all the sudden (for what they say), we have installed "something" that is working and making our phone heat.

Not sure if they learned to read... people say... "when I play a game, then..."

"When I am surfing, then the phone overheats,.."

Is not ALWAYS, is when we use our SMARPHONE to do something with it, play, talk, surf in the net... etc etc... something that it is supposed you can and have to do with a smartphone.

It is not a hidden app, it is not that all the sudden all of us installed the same app that is doing this to our phones, it is because the software is defective since the JB update.

This NEVER happened with ICS

Re: Overheating problem....please help

tezzatime — Mon, 02 Sep 2013 14:49:16 GMT

Completely agree with you Daloch

Since upgrading to JB my xperia T has been as useful as a chocolate teapot and the lazy and ineffective staff at Sony wont admit this is a real issue affecting lots of customers! They need to get their act together!

Re: Overheating problem....please help

dzulhaj — Wed, 30 Oct 2013 03:50:50 GMT

i used to use IOS 4,5,6, android ICS (galaxy s3) never overheating, then I use galaxy S4 (Android JB) was overheating while playing game only. the last one (now) is Xperia Z1 (Android JB 4.2.2) overheating while web browsing, playing game and even taking a pictures.....why like this???????????

Re: Overheating problem....please help

faiselw — Wed, 30 Oct 2013 13:55:48 GMT

I had a live chat about my phone overheating so hot I could smell the rear melting. All that was said to me was to repair and I told her people have complained about the jelly bean heat issues and she said this has not been reported yet. I even gave her a link to one of the forums and she still said no xperia t heat issues have been reported. What sort of company can't admit that their update ruined phones

Re: Overheating problem....please help

ANDYLONGS — Fri, 22 Nov 2013 09:34:46 GMT

Hi, eventually got round to searching for this issue after yet another significant overheat on my xperia T. I've had an intermittent issue for months were the phone gets very hot, so much that i have also lost the camera ring on the rear. At the time of it happening there are no apps running only basic connection, whilst overheating the battery useage goes thro the roof, from 100% to zero within about 30 mins. once the phone cools down and is re-charged the issue is ok for a while, but could return immediately, or not happen for a few weeks. Obviously there is a problem, but i just wish i was adjacent to a service centre, or vodafone shop when it happens so i could immediately take it into them. Come on Sony get your finger out and address this problem before a phone catches fire

Re: Overheating problem....please help

Sickofbeinglied — Tue, 12 Jan 2016 04:21:17 GMT

Yes Sony phones overheat! Yes they have overheat protection... That doesn't always work. Yes Sony is lying so they don't have to recall again. I am on a z5 that still has the unfixed problem. Come on Sony we are not all simple.

Re: Overheating problem....please help

Sickofbeinglied — Tue, 12 Jan 2016 04:23:24 GMT

Guess we go back to Samsung???

Re: Overheating problem....please help

JPL93 — Wed, 20 Jan 2016 14:21:52 GMT

I love Sony, but twice now I've had issues with their phones and I think I'm done with Xperias. Great products until something goes wrong...

Re: Overheating problem....please help

Blueslover — Mon, 03 Oct 2016 16:41:24 GMT

I have a Sony experia z and IT close down while IT get rather Warg quickly, as i want to use IT to record With Its really annoying and for the first time i got a serious problem With My Sony ! What to do?

Re: Overheating problem....please help

xXANGUSXx — Wed, 14 Dec 2016 00:36:41 GMT

I have the Xperia Z5 and mine overheats but it won't get really hot it will just go really slow

Re: Overheating problem....please help

Sajib10 — Sat, 10 Jun 2017 05:42:27 GMT

i have Sony Xperia Xa dual

Its really good but one problem that when i use any app after 10/15 min latter i feel its too much hot how can i solve this problem