topic Re: No sound on ear piece while on calls in XZ Series

No sound on ear piece while on calls

Soumyag — Sat, 18 Mar 2017 17:20:04 GMT

New phone all of a sudden there is no sound while making or receiving calls on ear piece. Have yo use headphone or speaker. Thus has never happened on either my Samsung or iPhone for many many years. Can't figure out what is wrong tried all suggestions on the forum.

Re: No sound on ear piece while on calls

Funkyrobot — Sat, 18 Mar 2017 21:05:31 GMT

Don't know what the problem is but the same thing has happened to mine today. So I can only presume it must have something to do with a software update.

Re: No sound on ear piece while on calls

CameronT — Tue, 21 Mar 2017 01:51:38 GMT

Hi @Soumyag & @Funkyrobot, Welcome to the community. I am sorry to hear about this issue.

Can you please test the ear speaker under Settings > About Phone > Diagnostics > Test > Ear Speaker, is it working here?

Re: No sound on ear piece while on calls

Funkyrobot — Tue, 21 Mar 2017 07:07:51 GMT

No, the test failed I'm afraid.

Re: No sound on ear piece while on calls

CameronT — Tue, 21 Mar 2017 23:54:51 GMT

@Funkyrobot,

So you couldn't hear anything under diagnostics? Based on that, I recommend you contact your Local support team to arrange an assessment.