topic Re: Sony Memory Optimisation Killing Star Wars Galaxy of Heroes in XZ Series

Sony Memory Optimisation Killing Star Wars Galaxy of Heroes

moonhead — Thu, 08 Dec 2016 21:23:39 GMT

There seems to be some kind of mess happening with the Xperia XZ software, causing Star Wars Galaxy of Heroes to crash, it seems to be fairly consistant across users and happening in the same place. Some people have had success in setting the option to "Keep Cache" for this app, I unfortunatley have not.

This has been reported to EA and they've acknowledge the bug. But I think it's more of a problem with Sony's memory optimisation software, instead of EA's game. The game runs fine on every other device, but not this one.

Other suggestions have been to copy the APP_DATA from your old device to you new one using Xperia Tranfer, but that option doesn't appear to be available anymore.

Some examples of users with this issue -

https://forums.galaxy-of-heroes.starwars.ea.com/discussion/74706/sony-xperia-xz-cant-play-star-wars-galaxy-of-heroes

https://forums.galaxy-of-heroes.starwars.ea.com/discussion/79342/sony-xperia-xz

https://forums.galaxy-of-heroes.starwars.ea.com/discussion/79421/tutorial-bug

https://forums.galaxy-of-heroes.starwars.ea.com/discussion/70851/game-crashing

https://forums.galaxy-of-heroes.starwars.ea.com/discussion/77489/game-crashing-just-after-the-initial-loading-screen

https://forums.galaxy-of-heroes.starwars.ea.com/discussion/74978/getting-kicked-out-from-swgoh-application-in-tutorial

Re: Sony Memory Optimisation Killing Star Wars Galaxy of Heroes

Uliwooly — Thu, 08 Dec 2016 23:30:24 GMT

@moonhead

Since it's a third party game, it will be up to EA to address this issue, not Sony or any other brand.

Re: Sony Memory Optimisation Killing Star Wars Galaxy of Heroes

moonhead — Thu, 08 Dec 2016 23:33:49 GMT

I would question how a 3rd party is supposed to fix Son'y memory optimisation?

I have no doubt EA are looking into this. But this looks to be squarely Sony's fault here. It should at the very least be raised with them that their system is causing problems.

Re: Sony Memory Optimisation Killing Star Wars Galaxy of Heroes

Uliwooly — Thu, 08 Dec 2016 23:44:21 GMT

@moonhead

This is a user based forum, if you want to contact Sony, this is how >>> Local support

Re: Sony Memory Optimisation Killing Star Wars Galaxy of Heroes

Lord_viridis — Thu, 08 Dec 2016 23:50:15 GMT

In reference to:
"This has been reported to EA and they've acknowledge the bug"
Tells me they are working on fixing it.
Generally, big corps such as EA don't acknowledge bugs that are anyone else's fault.

Re: Sony Memory Optimisation Killing Star Wars Galaxy of Heroes

CameronT — Thu, 08 Dec 2016 23:53:09 GMT

Hi @moonhead,

Something to keep in mind is that there are hundreds of different combinations of hardware components that go into different Android devices. It is up to the application developers to optimise their apps to suit different variations of hardware.

Another thing to note is that the version of Android used on Xperia devices is very close to stock. The memory optimisation you are talking about is Googles memory optimisation, which is the same as most other Android devices.

If EA has noted that they are aware of the bug, then it is indeed a bug with the application and as they have acknowledged it, you can be quite confident that they are already working to resolve it.

Re: Sony Memory Optimisation Killing Star Wars Galaxy of Heroes

DamsPC37 — Tue, 03 Jan 2017 04:15:39 GMT

Hello not on All android device just Xperia XZ Please Hurry up

Re: Sony Memory Optimisation Killing Star Wars Galaxy of Heroes

Lord_viridis — Tue, 03 Jan 2017 09:16:52 GMT

But each are working on a fix??
Sony can't go fixing someone elses game

Re: Sony Memory Optimisation Killing Star Wars Galaxy of Heroes

DamsPC37 — Wed, 04 Jan 2017 01:13:41 GMT

If it's just on XZ fault is Sony not EA it's easy to blame EA it's work on any device exept XZ

Re: Sony Memory Optimisation Killing Star Wars Galaxy of Heroes

Lord_viridis — Wed, 04 Jan 2017 08:04:08 GMT

It's easy to blame ea as they have have acknowledged a bug.