topic Re: Xperia XZ running hot in XZ Series

Xperia XZ running hot

100rabh — Sun, 13 Aug 2017 12:07:45 GMT

During All these Security Patch updates the XZ is always running hot

I am on Latest August Build and Have Reset my Phone after that ...

I noticed even after not using the phone it is running 3-4 C higher than my Moto Z play ... i tried it on safe mode ... same result

Room Temp = 20 C , XZ temp = 30 C , Z Play Temp 27 C

I would like to Know any1 else facing this problem ? coz as soon as i start using my phone it shoots up to 36-40C ....

Re: Xperia XZ running hot

SamiSawani — Sun, 13 Aug 2017 17:31:44 GMT

I can confirm that the heating is real and sony should work on it next patch

Re: Xperia XZ running hot

naeem98 — Sun, 13 Aug 2017 21:32:26 GMT

I am usually unable to even use my camera as the temperature is too high. I really wish I knew all the problems I'd be having with this phone before I got it.

Re: Xperia XZ running hot

100rabh — Mon, 14 Aug 2017 10:55:32 GMT

I hope more users report coz almost everyone is facing this

Re: Xperia XZ running hot

Debbie88dc — Tue, 15 Aug 2017 09:16:06 GMT

Yes I am also having problems with my phone. It's always overheating and more recently I cannot seem to text as it keeps crashing and I get a sorry messaging is not responding

Overheating....

Mrswacker — Wed, 16 Aug 2017 20:24:30 GMT

Whilst videoing on my XZ, it comes up that due to an increase in device temperature, certain things will get turned off, or won't work and the back of the phone gets almost too hot to touch. Is this normal!? Doesn't seem right to me...

Re: Overheating....

Uliwooly — Wed, 16 Aug 2017 20:34:37 GMT

@Mrswacker

That's normal, certain apps will heat up the phone faster, watching a lot of videos, playing games, etc will speed this up.

Re: Overheating....

Mrswacker — Wed, 16 Aug 2017 20:36:45 GMT

But I'm not watching videos, I'm taking videos. But finding it hard when the phone gets almost too hot to hold!

Re: Overheating....

Uliwooly — Wed, 16 Aug 2017 20:39:30 GMT

@Mrswacker

Yeah that's normal, there might be other apps in the background and also network coverage will speed this up

Re: Overheating....

CameronT — Thu, 17 Aug 2017 00:55:25 GMT

Hi @Mrswacker,

Do you experience the same thing when the phone is in safe mode?

Re: Overheating....

naeem98 — Sun, 20 Aug 2017 18:45:15 GMT

This is just getting worse and worse. My XZ's been in my pocket and i've just noticed how hot it is. The battery has gone from 84% to 11% in just under an hour whilst it has been locked and all apps were closed. Why can Sony not just make a phone that works?

Re: Overheating....

100rabh — Sun, 20 Aug 2017 22:10:11 GMT

looks like some faulty app is acting ..this does not sound normal

Re: Overheating....

Qatrium — Mon, 21 Aug 2017 04:54:00 GMT

@naeem98

I agree with @100sailo, this looks like a 3rd party app consuming resources in the background. Start troubleshooting by restarting your phone into safe mode, this will disable all installed 3rd party apps. If the problem is resolved then one of your installed apps is causing this issue and you have to figure out which one. Start by uninstalling those apps you installed recently.

Re: Overheating....

jmj23 — Sun, 19 Nov 2017 03:22:20 GMT

is this normal unable to record video for 3 min.?? Sony should really work on it.

Re: Overheating....

TanTan2017 — Mon, 20 Nov 2017 01:31:59 GMT

I have used video calling apps a little more frequently this month. I have started experiencing extreme overheating, the phone has gotten very slow, any theme I install goes black and a few other problems. Is there anything to reslove these issues?

Re: Xperia XZ running hot

Jack87 — Wed, 31 Jan 2018 14:52:59 GMT

Mine is usingua full battery by lunch time because of the overheating. Its amazing at using the battery up and getting hot. Sony won't do anything about it!

Re: Overheating....

Greglo — Mon, 04 Jun 2018 23:27:24 GMT

Hey guys, I put pressure on Sony regarding this. In Australia we are protected by consumer laws and I managed to get a full refund and extended DOA due to this issue... My phone had been replaced twice, issue still occurred. I told Sony that it did not fit manufacturers specifications or perform as advertised for a reasonable amount of time... They had nothing to go on other than take the device back

They admitted to nothing, their statement was "we have no knowledge of systemic performance and heating issues with the xperia xz". Even after I pointed to thousands of blog posts on Sony's own website, apparently (according to Sony) no one else in Australia had reported the problem.

Anyway I used my full refund and upgraded to xz premium and can say that it is after a few months of use, the most stable Sony device since the Z3. However you definitely need a screen protector as known issues with Gorilla Glass 5 scratching easily, Corning also deny this and say it is transfer not scratched, however microscopes don't lie.

Re: Xperia XZ running hot

Beatz_Cracker — Tue, 05 Jun 2018 08:55:21 GMT

I placed a kudo, everyone should kudo this! it needs to get noticed. you're cutting your fingers when you're not kudoing. I have this problem too!

Re: Overheating....

Beatz_Cracker — Tue, 05 Jun 2018 08:59:36 GMT

The way our phones are heating is not normall anymore. trust me, I am a IT nerd and know what is normall and what not.

Re: Overheating....

Kodiwillneverdi — Fri, 13 Jul 2018 22:52:46 GMT

Virgin media CEO team useless as they are have confirmed all experia handsets overheat even from 30 seconds but its ok theyt are meant to shut down to allow the phones to cool down thats so funny so basically thats that but then they went further with shut down tracking objects, if we have to shut down a feature why have it on the phone at all surely thats a design fault and should be replaced, what does sony say?