topic Re: Microphone doesn't work on handsfree in XZ Series

Microphone doesn't work on handsfree

Hprl — Sat, 10 Dec 2016 21:22:29 GMT

When I use the Phone on speaker mode the microphone is turned off. Thus I have to turn speaker mode of to reaktivate the microphone. In other words the phone works like a walkie talkie, which is no good when you drive or for other respons needs to have both hands free.

Re: Microphone doesn't work on handsfree

Uliwooly — Sat, 10 Dec 2016 21:23:48 GMT

@Hprl

does your phone has a protective film or glass that might be activating MUTE?

test it in >>> safe mode and report back.

Re: Microphone doesn't work on handsfree

MarlonUk1 — Sun, 11 Dec 2016 02:53:42 GMT

does this happen when you are on voice calls or when you are using apps like Skype or other video chat apps?

Re: Microphone doesn't work on handsfree

Hprl — Sun, 11 Dec 2016 10:13:35 GMT

@nolramlb wrote:
does this happen when you are on voice calls or when you are using apps like Skype or other video chat apps?

Hi, this happens on voice calls. I haven´t tested how it works with Skype and is currently running in safe mode. I´ll test Skype when I´m back in running mode.

Re: Microphone doesn't work on handsfree

Hprl — Sun, 11 Dec 2016 10:22:51 GMT

@uliwooly wrote:
@Hprl
does your phone has a protective film or glass that might be activating MUTE?
test it in >>> safe mode and report back.

Hi, no my phone is clean as it came out of the box. Running in safe mode didn´t work either.

Re: Microphone doesn't work on handsfree

Uliwooly — Sun, 11 Dec 2016 18:50:31 GMT

@Hprl

That's rather odd, what if you repair the phone with XC and report back

Xperia Companion (XC)

Software Repair Guide

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: Microphone doesn't work on handsfree

Hprl — Thu, 12 Jan 2017 08:18:33 GMT

@Hprl wrote:
@nolramlb wrote:
does this happen when you are on voice calls or when you are using apps like Skype or other video chat apps?
Hi, this happens on voice calls. I haven´t tested how it works with Skype and is currently running in safe mode. I´ll test Skype when I´m back in running mode.

I have now tested Skype, and it's the same: When I activate the loudspeaker in the app, it seems the microphone is deactivated. Quite odd and very unconvenient...

Re: Microphone doesn't work on handsfree

Hprl — Mon, 27 Mar 2017 08:15:34 GMT

@Hprl wrote:
@Hprl wrote:
@nolramlb wrote:
does this happen when you are on voice calls or when you are using apps like Skype or other video chat apps?
Hi, this happens on voice calls. I haven´t tested how it works with Skype and is currently running in safe mode. I´ll test Skype when I´m back in running mode.
I have now tested Skype, and it's the same: When I activate the loudspeaker in the app, it seems the microphone is deactivated. Quite odd and very unconvenient...

This turned out to be a hardware issue. Sony had to replace some of the components, and now it works nicely. Thanks for all tips. 🙂