topic Re: Battery Indicator STUCK at 20% in XZ Series

Battery Indicator STUCK at 20%

aj225 — Tue, 12 Dec 2017 16:33:41 GMT

Hi Sony, PLEASE HELP!!

It is bad enough that the battery barely last 5 hours without and now to make matters worse, my battery indicator is stuck at 20% regardless of how much I charge it. Don't get me wrong, the phone still charges but always says 20% so I never know when it is going to
die on me.

The phone charges overnight and it will die at somepoint during the day despite still saying it has 20% remaining. I have looked for advice online, performed a simulated battery removal, drained the battery, charged overnight with the phone turned off and even factory reset but still no joy!!!

I have had this phone for FOUR WEEKS!!!! It was ok for the first three and now this happens!!

In addition, I have a Sony update pending. The update won't go ahead BECAUSE the battery level is 20%...... it insists on requiring a battery level of 30% in order to perform the update!!

I am beginning to realise this was a BIIIIIIIIG waste of money!!

Re: Battery Indicator STUCK at 20%

najodleglejszy — Tue, 12 Dec 2017 17:29:06 GMT

@aj225 have you tried performing a software repair using Xperia Companion? it's different than factory reset, as it downloads a fresh copy of the firmware.

Re: Battery Indicator STUCK at 20%

aj225 — Tue, 19 Dec 2017 13:09:00 GMT

Hi @najodleglejszy,

Yes I finally managed to perform a software repair using Xperia Companion but it has not fixed the problem.

Still stuck at 20% and I have to keep it charging all day in case I need to go out. I am severely disabled and rely on my phone in case of emergencies, so this siuation with Sony is not an appreciated one if you know what I mean....

Re: Battery Indicator STUCK at 20%

najodleglejszy — Tue, 19 Dec 2017 15:16:39 GMT

@aj225 well in that case you might want to contact your Local support and let them know about the issue, and perhaps arrange a repair. it doesn't seem to me that it's caused by software, as I haven't seen anyone else report a similar problem here.

Re: Battery Indicator STUCK at 20%

zupermen — Fri, 16 Feb 2018 09:45:21 GMT

Hello there,

I have exactly the same issue. It is started differently. I have used Screen mirroring yesterday to my TV (as before) and the phone got frozen after an hour. I restarted the phone and since then, the battery indicator shows 20% all time. It was about 68% before...

I restarted the phone again, shutdown and switch on, force reset with voluem up key and power button (held for 10 sec). I already made a backup - factory reset - restore, still the same. Also with Xperia Companion Software reset.

There is no information for local support in Luxembourg. I feel that I wasted a lot of money on this phone...

Re: Battery Indicator STUCK at 20%

TKK — Tue, 27 Feb 2018 03:01:40 GMT

My XZ premium had the same problem as well, stuck at 20% for weeks. One fine day the indicator showed the correct battery level (i have absolutely no idea how it's fixed). It only lasted for about a week and now i am seeing 20% everyday. Tried all the method i could find on internet to fix it but nothing helped. Can someone from Sony help us solve this problem?

By the way, aj225, u can tab on the batter icon on the top screen to see how long can the battery lasts, it still shows the correct estimated duration.

Re: Battery Indicator STUCK at 20%

PoisonousMonkey — Fri, 18 May 2018 19:19:01 GMT

I have this same issue, has anyone managed to get it sorted? I've tried all the usual stuff, tried new charger, new lead, tried resetting phone, tried a full software reset and no joy. Battery seems to last a fair while but like previously mentioned you can't tell when the battery is going to die. Even tried installing battery management apps but they just tell me its at 20% too

Re: Battery Indicator STUCK at 20%

Alex148 — Tue, 05 Jun 2018 23:56:39 GMT

Help Sony! I have the exact same problem as the persons in the previous replies. This seems to be a widespread issue with the Xperia Z5 batteries.

Re: Battery Indicator STUCK at 20%

phonebug — Sat, 30 Jun 2018 16:51:34 GMT

Another one here with battery indicator stuck at 20% , repair tool just reset the phone , didnt fix the indicator problem

Battery itself charges OK , lasts just as long as always , but the indicator is saying 20% regardless if its about to die , or if its freshly charged .

Re: Battery Indicator STUCK at 20%

Özgür1 — Wed, 05 Sep 2018 21:58:13 GMT

Can anyone find a solution to the problem?

~~Sorunun çözümünü bulabilen var mı?~~

@Özgür1

I've edited your post as this is an English only forum, you can use Google Translate to reply and/or post.

Re: Battery Indicator STUCK at 20%

Jarred04 — Fri, 07 Sep 2018 03:15:59 GMT

I also have this same issue and have tried everything I can find with no change. Help!

Re: Battery Indicator STUCK at 20%

TKK — Wed, 12 Dec 2018 03:58:48 GMT

I sent my HP back to Sony Service Centre in Singapore, they could not find out the reason. They change the battery and motherboard of my HP for free (still within warranty). Guess thats the only way to fix it.

Re: Battery Indicator STUCK at 20%

TKK — Mon, 24 Dec 2018 04:00:46 GMT

After less than 3 months, my repaired XZ Premium screen went dead!!!! Now it's w service centre. Cant believe how bad quality is the workmanship with a chaned screen lasted less than 3 months!

Re: Battery Indicator STUCK at 20%

DanielGK — Wed, 25 Mar 2020 00:08:10 GMT

Have the same issue for my xz premium. Beside stuck on 20% the phone works.

Re: Battery Indicator STUCK at 20%

juliengarrigue — Wed, 25 Mar 2020 07:28:45 GMT

Hi!

Did you try to :

- use your phone until the battery is completely empty?

-while your phone is off, plug it with your official charger, DO NOT SWITCH ON your phone, let it charge and see if this basic indicator (which takes the whole screen to show how much your battery is charged) progress normally until 100%?