topic Re: Xperia xz touch issue in XZ Series

Xperia xz touch issue

Me1973 — Wed, 02 Nov 2016 21:19:30 GMT

I'm having trouble with my touchscreen, there seems to be a 10mm strip right across the middle of the screen that doesn't recognise any touch. This goes when I use the bundled diagnostic, but is there when I use a 3rd party test, or try to use that area of the screen at any other time. I have tried safe mode and it's exactly the same. The only time it doesn't happen is when I use the sony diagnostics for touch screen, it clears the picture perfectly. Any help would be appreciated.

Re: Xperia xz touch issue

Uliwooly — Wed, 02 Nov 2016 21:21:04 GMT

You could contact your Local support to get it inspected

Re: Xperia xz touch issue

CameronT — Thu, 03 Nov 2016 00:13:36 GMT

Hi @Me1973,

Welcome to the community. I am sorry to hear about this issue.

The first thing I would recommend is testing your phone in safe mode, in case an app has something invisible drawn over the middle of your screen. You will be unable to use any third party apps in this mode, so while in safe mode dial *#*#7378423#*#*, go to Service Tests and test the touch screen. Run though all the tests there for the best idea.

xz screen issue

jessewest — Fri, 30 Dec 2016 22:56:47 GMT

wont let me move apps around on screen from apps screen to home or remoove them from home stops the app if below the power button

Re: Xperia xz touch issue

SDR1970 — Fri, 30 Dec 2016 23:14:31 GMT

Try the drawing test

Re: Xperia xz touch issue

jessewest — Fri, 30 Dec 2016 23:22:21 GMT

has a space in middle

Re: Xperia xz touch issue

SDR1970 — Fri, 30 Dec 2016 23:23:58 GMT

Same problem as mine. Happened after the November update. I was toying of sending my phone in for repair, but to be honest I can live with it.

Re: Xperia xz touch issue

jessewest — Fri, 30 Dec 2016 23:25:46 GMT

might get fixed with new update in jan.

Re: xz screen issue

Uliwooly — Fri, 30 Dec 2016 23:42:29 GMT

@jessewest

Based on your other posts, you have a hardware issue, contact your Local support to get it inspected

http://talk.sonymobile.com/t5/Xperia-XZ/Xperia-xz-touch-issue/m-p/1189713#M3940

Re: Xperia xz touch issue

halogenic_sky — Mon, 02 Jan 2017 03:29:41 GMT

Do a factory reset, but know that you'll lose the pre-installed media files. My cold spot was centre right, about one quarter up from the bottom. I couldn't use the keyboard fully, and didn't fancy the exchange treadmill via sony. It's possibly linked to non-sony peripherals which I'm a little bit sceptical of, but others will need to weigh in......

Re: Xperia xz touch issue

nadechetvl — Fri, 06 Jan 2017 16:07:14 GMT

Kinda happy to hear this, because i've got the exact same issue.. At the same spot i guess, i thought it was just above the power button. Though i've send my phone back to where I got it, cause I went crazy about it. Hope they can do something about me or just give me a new XZ. I was actually not really happy with mine because my Z2 was even faster/better in use

Re: Xperia xz touch issue

halogenic_sky — Fri, 06 Jan 2017 16:34:46 GMT

I think double tap to wake is one of the obvious issues. My phone also used to discharge under heavy use when connected to the mains, and didn't resume charging when left idle, unless unplugged and reconnected altogether. That was fixed for me this morning when the UK update landed, so they're definitely addressing bugs, just not advertising which ones. My Z3 felt more refined, but I'd optimised that using a custom rom and a few niche apps. I think it's still early days with nougat generally, but sony needs to get on top of it as the handset appears to have sold better than expected (possibly to people who may not have picked sony as a first choice, although I did).....

Re: Xperia xz touch issue

Maddjidroshan — Sat, 22 Apr 2017 02:14:44 GMT

Bello, i have exactly the same issue with my sony xz platinium dual sims and try safe mode , but problem stayed , with phone touch diagnostic every thing right no bug, but screen touch dont touch in middle screen or touching itself without touching the screen, please sony help

Re: Xperia xz touch issue

GenomeX — Sat, 22 Apr 2017 03:43:16 GMT

Hi guys

You have "Ghost Touch Issue"

I had like this problem with my Nexus 4.

Charging long with unofficial wall chargers or charge phone with PC/Laptoo USB port case this problem... Voltage swing damage touch screen connector.

No Software problem... That is Hardware problem.

Any devices (like iphone 6 and 6s, nexus4 and 5, moto G4, G2, etc) reported have this issue.