topic Re: Microphone not working in speaker mode in XZ Series

Microphone not working in speaker mode

Golightly — Fri, 20 Apr 2018 02:48:19 GMT

Hi all, I just bought the xz2 compact (my 3rd Sony as I've been very happy with my z3c and z5c) and noticed a problem. The microphone is working fine when placing calls either with my network or via internet (whatsapp, etc), but as soon as I swap to speaker mode the mic goes very quiet for the other side... To the point where they can only barely hear me even when their sound is turned high. I've tried restarting the phone and disabling Google as some other forums suggested, but this did not work. Using Bluetooth headphones worked fine too so there is obviously a problem with the microphone on speaker mode.

Anyone else having this issue? Or any advice? I also tried the microphone test on the actual device and it was also very quiet. Thanks in advance.

Re: Microphone not working in speaker mode

JD18 — Fri, 20 Apr 2018 06:34:03 GMT

I have the same problem. I reseted the phone and also used Xperia companion to repair it. But all didn't work. It is not only an issue for WhatsApp, but also WeChat and LINE. I wrote to the Sony mobile email, but I didn't get any help yet. In my case the mic works perfectly (also in loudspeaker mode) when I do normal calls with it. So if anybody had a solution, it would be great, since it is kinda annoying.

BTW. I got a white silver phone, bought last week....

Re: Microphone not working in speaker mode

Golightly — Fri, 20 Apr 2018 14:15:01 GMT

I also have the silver color with the Dual Sim/SD card version (H8324). I should note I'm in the US on the T-Mobile network at the moment and having no problems with the network making and receiving calls.

As an update, I tried Skype and Messenger in speaker mode too. Skype is absolutely fine. Messenger isn't as loud and the call quality isn't as good as Skype, but still better than Whatsapp where no one can hear me when I turn on speaker.

Re: Microphone not working in speaker mode

Xz2compactDan — Thu, 03 May 2018 06:14:45 GMT

Yes I am experiencing this problem too... Black xz2 compact. Any solutions?

Re: Microphone not working in speaker mode

Golightly — Thu, 03 May 2018 11:27:42 GMT

Nothing so far... Honestly, I'm just not using speaker mode and where needed using headphones (bluetooth or adapter).

Re: Microphone not working in speaker mode

Mxx — Thu, 31 May 2018 15:51:47 GMT

Same issue here.

Shame as it's an excellent phone otherwise

Re: Microphone not working in speaker mode

Cakeforcat — Thu, 31 May 2018 20:21:29 GMT

I noticed the google assistant is not listening while playing anything on the speakers so it may be the same issue.

Re: Microphone not working in speaker mode

avinaz — Thu, 26 Jul 2018 23:07:46 GMT

I am having the same problem. Any updates or should I return the phone?

Re: Microphone not working in speaker mode

Xz2compactDan — Fri, 27 Jul 2018 05:33:03 GMT

Hi. It looks like recent updates have resolved the issue for me.

Re: Microphone not working in speaker mode

Kirra — Fri, 05 Oct 2018 05:50:09 GMT

Sama problem. Since few months a go. Already tried software repair, restart, hard reset, uninstall potential apps, etc. Now still cant. Please help.

i love this black one. Xz 2 Compact .

Re: Microphone not working in speaker mode

Bananymous — Thu, 10 Jan 2019 09:51:46 GMT

Dammit, mine doesn't work either.

I love the phone and I imported it with a high price and risk and now this.

I hope it'll get fixed.

Re: Microphone not working in speaker mode

Bananymous — Thu, 10 Jan 2019 10:22:27 GMT

Yo!

Settings < google < search,assistant,voice, < voice

Play little bit with it's setting switch this and that and it will get fixed!

Re: Microphone not working in speaker mode

Nickbil — Fri, 08 Feb 2019 20:42:19 GMT

Exctly the same problem. Pleas some help us!

Re: Microphone not working in speaker mode

Charlie030 — Thu, 27 Feb 2020 12:38:29 GMT

XZ2c exactly the same problem here in 27.02.2020 latest updates, latest firmware, repair support for Germany says everything is ok.....

On Whatsapp Viede conference the other people cant hear my and also testet with service code

*#*#7378423#*#* secondary mic ist very quiet