topic Re: Stutter when swiping up or down in XZ Series

Stutter when swiping up or down

SDR1970 — Tue, 29 Nov 2016 15:05:52 GMT

When I swipe up or down I'm experiencing it's not smooth, there is some stutter is the best way I can describe it. For instance if I go into settings, when I'm swiping up or down the settings menu it will go into a sub menu without me intentionally doing so.

Im also experiencing that the haptic feedback is over sensitive, (sometimes get double vibration) at times. Could these two issues be one and the same? From what I have described would a factory reset likely solve the issue?

Any advice would be very much appreciated

Re: Stutter when swiping up or down

SDR1970 — Tue, 29 Nov 2016 15:14:05 GMT

I forgot to add that since the November update is when I have been experiencing the above.

Re: Stutter when swiping up or down

MarlonUk1 — Tue, 29 Nov 2016 15:18:01 GMT

please try not to create multiple threads, you can ask more question in just one thread and we'll be happy to assist you

I reckon you might one to try the software reset or repair , it might solve this problem, please see your other thread

Re: Stutter when swiping up or down

SDR1970 — Tue, 29 Nov 2016 15:22:01 GMT

Okay apologies. From what I have described does it sound like a factory reset is likely to resolve the issue? I'm somewhat reluctant but prepared to a factory reset if I need to.

Re: Stutter when swiping up or down

SDR1970 — Tue, 29 Nov 2016 16:29:14 GMT

After having done a factory reset the above issues are still present. Is there anything else I can do?

Re: Stutter when swiping up or down

_alexdon_ — Tue, 29 Nov 2016 16:44:17 GMT

@SDR-1970 Have you changed settings in developer options?

Re: Stutter when swiping up or down

SDR1970 — Tue, 29 Nov 2016 16:51:11 GMT

I haven't gone into developer options no. What do I need to do exactly?

Re: Stutter when swiping up or down

_alexdon_ — Tue, 29 Nov 2016 16:56:14 GMT

There are some options related to animation duration and transition duration that should be set to 1X.

Re: Stutter when swiping up or down

SDR1970 — Tue, 29 Nov 2016 17:01:40 GMT

Would you be kind enough to tell me how I access developer options please? Many thanks

Re: Stutter when swiping up or down

Sunking1011 — Tue, 29 Nov 2016 17:02:04 GMT

Clear your apps cache, clear the partition, reboot and it should be ok. I briefly had this problem.

Re: Stutter when swiping up or down

SDR1970 — Tue, 29 Nov 2016 17:13:40 GMT

@Sunking101 I cleared the apps cache but dont know how I go about clearing the partition?

Re: Stutter when swiping up or down

Sunking1011 — Tue, 29 Nov 2016 17:16:52 GMT

Press and hold the power button and volume up buttons simultaneously until the XZ vibrates three times.

Re: Stutter when swiping up or down

SDR1970 — Tue, 29 Nov 2016 17:45:18 GMT

I did that and the phone just turns itself off..is that right?

Re: Stutter when swiping up or down

_alexdon_ — Tue, 29 Nov 2016 19:18:44 GMT

@SDR-1970 no need to access developer options if you haven't changed anything there. Just clear the cached data and restart your device.

Re: Stutter when swiping up or down

SDR1970 — Tue, 29 Nov 2016 19:38:30 GMT

Have done that guys but still screen still seems to be more sensitive than normal like I explained in my original post.

Also after having done a hard reset and installing apps, when an app asks to "access your contacts deny or allow", when I tap "allow" nothing happens when I tap on allow. Any ideas?

Re: Stutter when swiping up or down

_alexdon_ — Tue, 29 Nov 2016 19:39:56 GMT

I would suggest a software repair using Xperia Companion instead of a factory reset, as a fresh OS is installed this way. If you select allow, that's just giving a permission for it to access contacts if the app needs.

Re: Stutter when swiping up or down

SDR1970 — Tue, 29 Nov 2016 19:57:03 GMT

But with some apps you have to tap on 'deny or allow' to continue to have access to that app. When I tap on either deny or allow it appears as if the screen isn't responding when this message appears.

Re: Stutter when swiping up or down

SDR1970 — Tue, 29 Nov 2016 20:09:04 GMT

Alexdon - I don't own a PC so am unable to do a software repair via Xperia Companion unfortunately.

Re: Stutter when swiping up or down

_alexdon_ — Wed, 30 Nov 2016 14:00:44 GMT

@SDR-1970 Really sorry to hear that, in this case you could ask a friend to help you out or visit your Local support and let them repair.

Re: Stutter when swiping up or down

SDR1970 — Thu, 01 Dec 2016 10:13:49 GMT

Guys I'm still having issues with the overall sensitivity of the screen, is there anyway of adjusting it at all?