topic Re: Google Play Store in XZ Series

Google Play Store

Jetsz — Sat, 10 Aug 2019 03:26:23 GMT

Hi all. I need some advice here I've sent my phone on for warranty to Hong Kong and I've collected my phone back. However, my phone now doesn't have any Google stuff in it. When I first purchased this XZ1 phone, it has Google play store in it, now it went missing. I've been trying to install it using APK file but it kept on crashing. This is a Chinese XZ1 I believe. Seeking for kind advice. Thank you.

Re: Google Play Store

MarlonUk1 — Sat, 10 Aug 2019 12:34:43 GMT

as far as I know . Devices sold in mainland china does not support google apps and services.

can you try to connect your device to Sony companion. to see if it recognizes the software installed?

Re: Google Play Store

Jetsz — Sat, 10 Aug 2019 13:00:09 GMT

Yes. I'm thinking of connecting my phone to Sony Companion. Might try to update or reset via the software. Thanks. Its weird though, when I first bought it, Google play store was in it. After sending back for warranty, it's gone.. Frankly speaking, it's kinda frustrating. Lol.

Re: Google Play Store

NunoSEN2 — Sat, 10 Aug 2019 14:28:38 GMT

Hi @Jetsz;

Try checking the costumization version of your firmware in the service menu (*#*#7378423#*#*) to see if it is Chinese version or Hong-Kong version (they might have changed it during repair).

Re: Google Play Store

Jetsz — Sat, 10 Aug 2019 14:41:45 GMT

Thanks. I did as you suggested . I'm guessing it is using China software now....any idea what can I do now?

@NunoSEN2 wrote:
Hi @Jetsz;
Try checking the costumization version of your firmware in the service menu (*#*#7378423#*#*) to see if it is Chinese version or Hong-Kong version (they might have changed it during repair).

Re: Google Play Store

Jetsz — Sat, 10 Aug 2019 14:46:08 GMT

Odd.. The picture is not loading... It says phone software version is 1308-1033_47.2.A.10.80

CHINADS-LTE4D - user.

That's the one, right?

Re: Google Play Store

NunoSEN2 — Sat, 10 Aug 2019 14:56:57 GMT

@Jetsz;

Can't see the pictures until they get approved but if you have the Chinese version (if your phone is the Dual SIM version G8342 under the Costumization version you should have 1310-6619), the solution is flashing a firmware from another country, but I would advise complaining to the repair service.

Re: Google Play Store

Jetsz — Sat, 10 Aug 2019 15:10:17 GMT

Yeah.. It shows 1310-6619_R17C.

I've already dropped an email to the service centre in Hong Kong.. Another option is to try the local authorised service centre at my area. Flashing would render my phone vulnerable? Apologies, I'm new to flashing phone software.

Thanks for the advise.

Re: Google Play Store

NunoSEN2 — Sat, 10 Aug 2019 15:15:20 GMT

@Jetsz; as long as the bootloader is not unlocked and the device is not rooted I don't supose is any problem, but as I said I would advise an autorised repair center to do it.

Re: Google Play Store

Jetsz — Mon, 12 Aug 2019 02:47:40 GMT

Thank you

Re: Google Play Store

SOPHY1 — Wed, 19 Feb 2020 11:36:48 GMT

Google play is very important thing. May be you need to download it on a laptop or PC and to reinstahl it on your phone. By the way, I’m very sorry that you don’t have it because for me it is a treasure. I get google play credits for free that gives me opportunity to download whatever I need with not money, even if this app on fee. I’ve discovered this option some month ago and now I’ve saved around one hundred dollars. Sound good, right? Speaking about your phone, are you sure that this is a real phone? Make be it’s fake and somebody have just stole you’re money ?