topic Re: Android 10 Fingerprint Reader and Battery Stats in XZ Series

Android 10 Fingerprint Reader and Battery Stats

TomW1 — Mon, 06 Jan 2020 13:26:18 GMT

The Android 10 update has somehow affected the fingerprint detection. On Android 9, it was always fast, no matter if I unlocked my phone with the screen deactivated or from the lockscreen. Now, however, the fingerprint reader is very slow when trying to unlock the phone while the screen is deactivated. When I activate the screen beforehand and unlock the phone from the lockscreen, everything works just fine. It would be great if that could be fixed.

Another small thing: When I go into the battery settings, the battery statistics are missing. I cannot see how much battery different apps have consumed.

Re: Android 10 Fingerprint Reader and Battery Stats

Manar1261 — Mon, 06 Jan 2020 14:11:50 GMT

Same with me. Have you noticed that face detection no longer works?

Re: Android 10 Fingerprint Reader and Battery Stats

TomW1 — Mon, 06 Jan 2020 14:57:50 GMT

You're right. Face unlock seems to be gone completely, or I just can't find it.

Re: Android 10 Fingerprint Reader and Battery Stats

Rudinski — Tue, 07 Jan 2020 07:19:43 GMT

Exact same symptoms + some apps not working + occasional freezing like keyboard not appearing or drop down menu not opening.

Re: Android 10 Fingerprint Reader and Battery Stats

MrMilan — Tue, 07 Jan 2020 09:56:14 GMT

I have the same problem with fingerprint reader, but I partially resolved when I switch off "Adaptive Battery". It seems that is the problem on the Sony device because my friend with Pixel has not this problem.

Re: Android 10 Fingerprint Reader and Battery Stats

Manar1261 — Tue, 07 Jan 2020 10:02:46 GMT

There is also, if you realize; that we immediately lost the one hand mode since Android 8.

I expected Sony to fix this, but didn't have it at all.

Re: Android 10 Fingerprint Reader and Battery Stats

andili — Tue, 07 Jan 2020 14:58:21 GMT

One hand mode is working for me since Android 8 without any problems. Do you have switched it on under Settings-System-Gestures and...-One Hand Mode?

Re: Android 10 Fingerprint Reader and Battery Stats

Manar1261 — Tue, 07 Jan 2020 15:09:28 GMT

I did.

I did this on my xz2 and the XZ3. But it does not work.

I do not know for what reason in this case!

Re: Android 10 Fingerprint Reader and Battery Stats

Asgard93 — Tue, 07 Jan 2020 15:23:54 GMT

Hello, i have the same issue with the fingerprint reader. ( XZ2 compact )

The sensor must be touched several times. Sometimes i have to stay pressed for several long seconds to unlock the phone.

In short, with this version of android 10, the sensor cannot be used.

Re: Android 10 Fingerprint Reader and Battery Stats

Bugzke — Tue, 07 Jan 2020 15:56:30 GMT

Same issue with the fingerprint reader here...

Re: Android 10 Fingerprint Reader and Battery Stats

andili — Tue, 07 Jan 2020 16:42:32 GMT

@Manar126 wrote:
I did.
I did this on my xz2 and the XZ3. But it does not work.
I do not know for what reason in this case!

ok, strange. and did you push the Home button and swiped to one side? Just to be sure you're also using it the right way.

Re: Android 10 Fingerprint Reader and Battery Stats

Manar1261 — Tue, 07 Jan 2020 17:13:47 GMT

Yes I did before. And I haven't stopped doing it with each update to see if it works. But it does not work

Re: Android 10 Fingerprint Reader and Battery Stats

JohnJennings — Tue, 07 Jan 2020 17:52:59 GMT

I have the same problem with the fingerprint sensor being unresponsive (when waking from locked)

Re: Android 10 Fingerprint Reader and Battery Stats

Teizza — Tue, 07 Jan 2020 18:37:17 GMT

I have also this fingerprint reader problem. Please Sony, fix this ASAP!

Re: Android 10 Fingerprint Reader and Battery Stats

Manu07 — Tue, 07 Jan 2020 18:41:13 GMT

Same problem here with the fingerprint reader... Really hope sony will send an update in the next few days.

Re: Android 10 Fingerprint Reader and Battery Stats

SevanM — Tue, 07 Jan 2020 19:09:41 GMT

Hello,

I too turned off the "Adaptative battery" parameter and it indeed went better, but the experience with the fingerprint sensor is nowhere near what it was before the update, I am talking about version 10 (52.1.A.0.532).

So I too expect Sony to fix this one asap

Bye

Re: Android 10 Fingerprint Reader and Battery Stats

Yekollu — Thu, 09 Jan 2020 06:42:33 GMT

This was Google's decision

Re: Android 10 Fingerprint Reader and Battery Stats

juliengarrigue — Thu, 09 Jan 2020 09:10:38 GMT

What about if you reset your phone?

Re: Android 10 Fingerprint Reader and Battery Stats

Asgard93 — Thu, 09 Jan 2020 14:06:12 GMT

I have tested an a old xz2 compact, the reset and restore of android.... The fingerprint bug stay.... ☹️

Re: Android 10 Fingerprint Reader and Battery Stats

Manar1261 — Thu, 09 Jan 2020 14:39:11 GMT

Finally, it is not only the fingerprint reader system that malfunctions. We also lost other comforts. Small but important