https://community.sony.dk/t5/xz-series/stop-working/m-p/3664836#M57555 <P><a href="https://community.sony.dk/t5/user/viewprofilepage/user-id/1018079539">@Cbento</a>&nbsp; hi Claudia, I would suggest a forced shutdown to check if the phone will react like this. Press power button and volume up at the same time for 20-30 seconds. It should vibrate 3 times and after this put it to charge for a couple of hours and try to turn it on. Report back after you try this.</P> Mon, 25 May 2020 06:21:24 GMT _alexdon_ 2020-05-25T06:21:24Z https://community.sony.dk/t5/xz-series/stop-working/m-p/3664664#M57553 <P><FONT>Good afternon,</FONT></P><P><FONT>Model: G8141</FONT></P><P><FONT>My sony xz Premium stop working don't give any sign of battery even when is charging. what should i do?</FONT></P><P><FONT>Many thanks</FONT></P><P><FONT>Claudia</FONT></P> Sun, 24 May 2020 17:33:03 GMT https://community.sony.dk/t5/xz-series/stop-working/m-p/3664664#M57553 Cbento 2020-05-24T17:33:03Z https://community.sony.dk/t5/xz-series/stop-working/m-p/3664836#M57555 <P><a href="https://community.sony.dk/t5/user/viewprofilepage/user-id/1018079539">@Cbento</a>&nbsp; hi Claudia, I would suggest a forced shutdown to check if the phone will react like this. Press power button and volume up at the same time for 20-30 seconds. It should vibrate 3 times and after this put it to charge for a couple of hours and try to turn it on. Report back after you try this.</P> Mon, 25 May 2020 06:21:24 GMT https://community.sony.dk/t5/xz-series/stop-working/m-p/3664836#M57555 _alexdon_ 2020-05-25T06:21:24Z