topic Xperia ZX2 compact Sony Email app not syncing properly in XZ Series

Xperia ZX2 compact Sony Email app not syncing properly

HassHassan — Tue, 09 Jun 2020 10:23:41 GMT

Hi there,

The Sony Email app (ie the one that comes preinstalled) isn't syncing properly. I've set the Check Frequency to Push for both Off-peak and On-peak but there are times when emails don't come through unless I manually refresh.

Stamina mode is off and I'm using the Microsoft Outlook app for work emails and that's working fine. Any thoughts?

Thanks Hass

Re: Xperia ZX2 compact Sony Email app not syncing properly

_alexdon_ — Tue, 09 Jun 2020 10:34:05 GMT

@HassHassan this was something that I have experienced in the past on different devices, however I cannot say what exactly caused the issue.

Did you try to reset the app and clear data and set it up from the beginning?

Do you have a stable internet connection?

Re: Xperia ZX2 compact Sony Email app not syncing properly

HassHassan — Sat, 04 Jul 2020 18:33:50 GMT

Hi alexdaon,

Thank you for your reply. I'm sorry it's taken me so long to reply to you. Ironically I didn't get the reply!

I do have a fairly stable internet connection. I'll give the app reset a go.

I have also experienced this issue on the Gmail app as well as the Email app which makes me think it's an OS issue.

Many thanks,

Hass

Re: Xperia ZX2 compact Sony Email app not syncing properly

MarlonUk1 — Sat, 04 Jul 2020 19:15:07 GMT

hello @HassHassan

have you checked if all permissions for the app is approved? try to remove and re add your email address to the app

Re: Xperia ZX2 compact Sony Email app not syncing properly

_alexdon_ — Wed, 08 Jul 2020 09:36:15 GMT

@HassHassan proceed with the suggestions and report back.

Re: Xperia ZX2 compact Sony Email app not syncing properly

HassHassan — Thu, 09 Jul 2020 08:52:59 GMT

@_alexdon_I Removed the account, cleared the storage and cache and set it up again. Set the Check Frequency to Push. Set the app permissions to allow on all.

So far it seems to be ok (It can still take 5 minutes for messages to come through, but that's better than not at all). I'll need more time for a definite answer as there were times when the app was ok.

One thing I have noticed is that "Mark as Read" has disappeared from the locked screen notification. This was one of the main reasons that I use this app over other apps. 😞

Thanks for your help,

Hass

(Email app version 16.0.A.0.12 OS Android 10 Build Number 52.1.A.2.1)

Re: Xperia ZX2 compact Sony Email app not syncing properly

_alexdon_ — Thu, 09 Jul 2020 09:16:50 GMT

@HassHassan I am not using the app anymore due to the same reasons and problems you are encountering now. But please keep us updated about the behavior.

Re: Xperia ZX2 compact Sony Email app not syncing properly

nc251078 — Tue, 17 Nov 2020 10:50:18 GMT

Hey, I am now having issues with the pre installed email/EAS as it will no longer sync and have lost my contacts....was working fine up till around 7pm last night. Anyone else having issues? Is there a fix? Thanks

Re: Xperia ZX2 compact Sony Email app not syncing properly

CosmicTomato — Tue, 17 Nov 2020 15:34:47 GMT

Hi, try clearing the app's cache and data, from Settings >>> apps and notifications >>> choose the app >>> Storage >> Clear 'em all.

Re: Xperia ZX2 compact Sony Email app not syncing properly

nc251078 — Tue, 17 Nov 2020 15:38:38 GMT

Hey, thanks for the reply. I have done that already and turned off the stamina mode ect but still nothing....

Re: Xperia ZX2 compact Sony Email app not syncing properly

CosmicTomato — Tue, 17 Nov 2020 15:42:44 GMT

I found this fix, suggested online, try to remove your email app from the list of battery-optimized apps in Settings.

Re: Xperia ZX2 compact Sony Email app not syncing properly

HassHassan — Tue, 17 Nov 2020 15:54:46 GMT

Hi there, I had a similar issue with the email app not syncing. I had to remove the email account from phones main "Settings/Accounts" and reset the app before setting it up from scratch. That sorted it but I did loose "mark as read" from the locked screen notification. Not sure you'll get your contacts back. 🙁

Sent from my Xperia by Sony smartphone

Re: Xperia ZX2 compact Sony Email app not syncing properly

nc251078 — Tue, 17 Nov 2020 15:59:13 GMT

Just tried that but to no avail 🤷🏻‍♂️

Re: Xperia ZX2 compact Sony Email app not syncing properly

nc251078 — Tue, 17 Nov 2020 16:01:34 GMT

Hey, I don't have that on my accounts list....it's completely gone 🤷🏻‍♂️ Don't know if it's a issue all over or just me....

Re: Xperia ZX2 compact Sony Email app not syncing properly

HassHassan — Tue, 17 Nov 2020 16:14:46 GMT

I had trouble finding it. I was looking on the email app's Settings/Accounts page. I found it in the phones main Settings/Accounts page. May be you have to delete it from both if its there? I'm not to clued up on this. Sorry.

Sent from my Xperia by Sony smartphone

Re: Xperia ZX2 compact Sony Email app not syncing properly

nc251078 — Tue, 17 Nov 2020 16:47:52 GMT

I'm totally baffled to why it's all off a sudden not allowing me in...doing my head in! Thanks for the pointers though, appreciate your time on it 👌🏻

Re: Xperia ZX2 compact Sony Email app not syncing properly

CosmicTomato — Tue, 17 Nov 2020 16:54:19 GMT

Eventually maybe try installing the app for the email domain you have, for instance I found my email working with less issues, when I was using the supported app for it.