topic Issue with the usb connector in X Series

Issue with the usb connector

ChrisChandler98 — Fri, 25 Oct 2019 09:15:09 GMT

Hi, I've got an xperia x f5121. When I'm charging the phone, it takes me 6-7 hours and the charge goes on very slowly. I don't think it is a battery's problem because it lasts quite a day (I can use the phone 11-12 hours before it deads).

When I plug the USB cable, this moves so much and, when I connect my phone to my pc, last one can't recognize my phone (the phone disconnects immediately).

What can I do?

I've already brought it to a shelter center but they told me that I've to replace the motherboard because the usb connector is welded on it. Is really welded on it or I can replace only the connector?

Thanks to everyone who can help me.

Re: Issue with the usb connector

Martin1 — Fri, 25 Oct 2019 12:44:02 GMT

Hi @ChrisChandler98, sorry to hear about this.

I believe that the best thing to do in this situation is to direct this question to the local support team. This due to the fact that service routines, warranty and consumer laws as well as spare part availability varies a bit depending on where you are located. The local support team should also be more than capable of arranging for the phone to be sent to an authorized service center to be examined and repaired.

I hope that helped a little bit.

Re: Issue with the usb connector

Strampke — Sat, 26 Oct 2019 23:11:33 GMT

Not that I advise you to repair it yourself, but in this video you can see how everything is arranged inside your device.

It doesn't seem to be welded, just clicked.

In case the USB port is full of dust use compressed canned air or watch this video.