topic Re: Orange Spot/stripes on the screen in X Series

Orange Spot/stripes on the screen

frizsnowboard23 — Tue, 27 Jun 2017 15:53:22 GMT

Hi guys

i bought the smartphone in november 2016, in February 2017 I take him to the sony repair service for this problem:

on the left side of the screen there was an orange spot/stripe

I payed 160 € because the repair service told me that there wasn't the legal warrancy because they told that I had opened the phone and removed an internal termic dissipator (obviously all people open a phone in warrancy to remove a component...).

Now the same problem is come back. Is there someone with a similar problem?

I dont know what to do because i work a lot with my phone.

The spot is less visible when the phone is cold.

Re: Orange Spot/stripes on the screen

Uliwooly — Tue, 27 Jun 2017 20:40:59 GMT

@frizsnowboard23

I'm sorry to hear that but if you or someone other than sony repaired the phone that will void the warranty, keep in mind that this is a user based forum.

Re: Orange Spot/stripes on the screen

frizsnowboard23 — Tue, 27 Jun 2017 22:02:05 GMT

Sony has repaired the phone... not me or someone.

My question is if anybody has my same problem, not problem with sony repair service, but proble with a orange stripes on the screen.

thanks

Re: Orange Spot/stripes on the screen

Uliwooly — Tue, 27 Jun 2017 22:05:29 GMT

@frizsnowboard23

that's usually due to stress on the screen.

Re: Orange Spot/stripes on the screen

frizsnowboard23 — Tue, 27 Jun 2017 22:09:43 GMT

stress for pressure or stress for hot device temperature ?

Re: Orange Spot/stripes on the screen

Uliwooly — Tue, 27 Jun 2017 22:27:33 GMT

@frizsnowboard23

pressure

Re: Orange Spot/stripes on the screen

frizsnowboard23 — Tue, 27 Jun 2017 22:39:13 GMT

the strange thing is that the stripe fades when the screen phone is cold.

In fact in the first Sony official repairation told me that inside on the phone miss an heat sink.

However thank for your answer.

I'm looking for all the possibily opinion and solutions. Or similar case.

Re: Orange Spot/stripes on the screen

Uliwooly — Tue, 27 Jun 2017 22:54:02 GMT

@frizsnowboard23

back in the Xperia S days there was a batch of faulty screens that will turn yellowish when they got hot, Sony repaired them but I haven't seen anything like that since

Re: Orange Spot/stripes on the screen

NevermoreBG — Fri, 30 Jun 2017 21:07:25 GMT

I do have the same problem, i will be taking my phone to repair. Hopefully, they will not charge me, sunday the phone is barely 6 months old.

Its a shame, that we are having these issues.

The heat is actualy very problematic.

Re: Orange Spot/stripes on the screen

YoGem — Wed, 05 Jul 2017 22:37:47 GMT

@frizsnowboard23 Ciao!

So, here is the deal, you should have not paid the 160 euros in advance without first contacting your Local support and explaining that you haven't open the phone to remove the heat sink (ma chi cavolo apre un telefono per levare il dissipatore??) as to me that was indicator of bad assembly hence they should have exchanged your phone with a new one.

Anyway, this did not happen and you had to pay that amount to have it fixed..

Transeat, now.. when did you pay to have the phone repaired? Do you have a receipt from them? Sony Italia should give you about 90 to 120 days warranty for whatever they've done. Anyway, long story short: Check the warranty and ask Sony to "exchange" your phone, contact Local support.

Re: Orange Spot/stripes on the screen

frizsnowboard23 — Thu, 06 Jul 2017 05:21:34 GMT

I didnt want Pay. I call also the customers association but there wasnt a way to dimostrate the o hadnt open the phone. Only My word versus Sony s word....

Re: Orange Spot/stripes on the screen

kaleid — Fri, 05 Oct 2018 08:21:28 GMT

I had exactly the same problem 3 weeks ago. (at the right side on attached photo)The warranty haven't expired and gave back to Mediamarkt where I purchased from. In the first attempt service didn't accept to repair nor to accept the display issue just because of a tiny tiny scratch on the corner of the body of the phone (not display corner)which have not any direct or indirect relation with the diplay and the issue. Now, I am waiting the response from another service which Mediamarkt will forward. I love this phone at least until this issue and I hope Sony will stand behind his defective product.

Re: Orange Spot/stripes on the screen

airatkam — Fri, 21 Jun 2019 14:29:30 GMT

~~Здравствуйте.у меня хперия х компакт . Такая же нервная жёлтая полоса~~

Hello. I have an x compact x. The same nervous yellow streak

Re: Orange Spot/stripes on the screen

airatkam — Fri, 21 Jun 2019 14:32:03 GMT

~~Только справа на экране вокруг кнопки включения небольшим полу кругом.~~

Just to the right of the screen around the power button with a small circle all around.

Re: Orange Spot/stripes on the screen

Memeyou — Sat, 19 Oct 2019 01:55:29 GMT

I have the exact same orange half moon on right side of screen starting at bottom of power button and going downwards, almost 3/4 inch long. I have xz1 compact and it's just over a yr old... Never been opened, serviced or dropped Oct 18, 2019

Re: Orange Spot/stripes on the screen

Strampke — Tue, 22 Oct 2019 00:34:46 GMT

Open the support app and take up contact with Sony service.

They'll advise you what to do.