topic Re: Xperia X fingerprint scanner not working in X Series

Xperia X fingerprint scanner not working

Ahmed_Talaat — Fri, 09 Sep 2016 00:51:20 GMT

I just bought an Xperia X three days ago and the fingerprint scanner worked fine for the first two days but now 90% of the time it either says not recognized or couldn't process fingerprint I tried to add another finger but it doesn't read my fingerprint it keeps vibrating and the circle doesn't move I have the latest software

Re: Xperia X fingerprint scanner not working

Uliwooly — Fri, 09 Sep 2016 01:11:25 GMT

Clean the fingerprint sensor and test it in >>> safe mode

Re: Xperia X fingerprint scanner not working

CameronT — Fri, 09 Sep 2016 01:59:15 GMT

Hi @Ahmed_Talaat,

Welcome to the community.

I'm sorry to hear that your fingerprint scanner isn't working correctly. There's a few things you can do to resolve this. Please try these methods one after the other. Verify whether the problem was solved after each method, before trying the next one.

Check if the fingerprint sensor recognizes your finger by looking for the message “Try again” at the bottom of the screen when you touch the power key. If you don’t see the message, make sure that both your finger and the power key are clean and dry. Use a clean, dry cloth to wipe off any dirt or moisture from your finger and the power key before trying again.
Restart your phone and register your fingerprint again.
Unlock your device with your backup PIN or password. Using the Fingerprint Manager, delete all the registered fingerprints and register your fingerprint again.
Any dents and scratches on, or near, the fingerprint sensor in the power key may decrease the recognition rate of the fingerprint function.
Make sure that no protective cover or case blocks the fingerprint sensor located in the power key.

Re: Xperia X fingerprint scanner not working

Ahmed_Talaat — Fri, 09 Sep 2016 03:24:45 GMT

I cleaned the fingerprint scanner so hard with cleaning cloth and now it worka fine 👍

Re: Xperia X fingerprint scanner not working

CameronT — Fri, 09 Sep 2016 03:32:06 GMT

@Ahmed_Talaat,

Glad to hear it

Re: Xperia X fingerprint scanner not working

JAlberto1 — Fri, 25 Nov 2016 17:26:52 GMT

Hi!

I have this same problem, i´ve tryed all options you have suggested, but the problem persist. When i try to configure fingerprint, the device send this message: "Fingerprint enrollment didn´t wor. Try again or use a differente finger."

Inthe very first time, i could configure fingerprint, but next day it din´t work.

I need help. i´ve bought my xperi just last saturday.

Re: Xperia X fingerprint scanner not working

Shinai — Sun, 27 Nov 2016 22:03:10 GMT

Normally, my hands are very dry.
Which means when my hands are sweaty or right after eashed hands, it doesn't recognize.
My solution was to add more finger print in different situation. hope this helps.

Re: Xperia X fingerprint scanner not working

JAlberto1 — Thu, 01 Dec 2016 02:20:41 GMT

I have same problem, tried all you have advice, but steal not working. Also i've deleted all fingerprints registered and now i can not reconfigure any fingerprint.

Fingerprint hardware not present

stusi — Fri, 13 Oct 2017 05:11:45 GMT

Hello,

I have a german Xperia X.

my fingerprint sensor is not working since the first day.

After dozends of attemps that I got the messages like 'timeout' and 'out of memory' I finally got one finger scanned.

After a couple of updates the setting itself disappered from settings-menu and came back.

Now when touching the sensor it always says that sensor hardware is not present.

I tried factory reset, but without success.

stusi

Re: Fingerprint hardware not present

Diohuni — Thu, 09 May 2019 07:08:18 GMT

It's just rubbish all this having to constantly try to clean the reader and the finger and still having to mess around with pin...if the device is so sensitive to everyday use it is useless! Clearly not fit for purpose!

Why should we pay for kit that is being effectively beta tested on us or already proven to be problematical. It is the usual crap the tech firms do to us consumers...sell us stuff that is not up to claims and then make us work to the problems...my life is wasting away sorting out the probs I have with things and services I buy!

Get it right! I want a new phone that does what it says on the tin!!