topic Re: 4G network connectivity issues - dropping out constantly and other bugs in 1 Series

4G network connectivity issues - dropping out constantly and other bugs

xenite5 — Fri, 31 May 2019 08:57:48 GMT

I was so excited when they announced this flagship and hoping that Sony could go back on track again. They didn't bring any innovation on Xperia1 but still expected it to be better.

I pre-ordered from carphone warehouse with headphones offer and got my phone yesterday. Well, it certainly not I expected.

It is a buggy phone with a terrible battery life... Which maybe can be improved with a few updates. But the most important thing is mobile network connection is a disaster. "4G+" constantly dropping out and trying to reconnect. Imagine yourself walking, listening to your favourite tune and song is cutting out because of no network connection.

Are you connected to the Wi-Fi? Do you want to turn it off? Sure you can, but you will lost 4G connection as well and wait min 5 seconds until your device decides to connect. And even if it does, it drops out again right after, so you can't stay connected to mobile network.

I don't know if this is a hardware issue or if they can solve it with an update but it is SO annoying that I paid almost £900 for a "flagship" that can't even stay connected to the network.

I believe it has a problem with connectivity in general as bluetooth also does the same thing. My headphones keep on dropping when I try to change sound settings while listening to music.

God Sony, you had one chance to go back on track and you just buried it to the ground with that "flagship" you definitely didn't do a fine tuning.

Re: network connectivity issues and bugs

xenite5 — Wed, 05 Jun 2019 09:36:22 GMT

So I believe others also having the same issue as I saw in other threads.

Re: 4G network connectivity issues - dropping out constantly and other bugs

Emil93 — Fri, 07 Jun 2019 03:03:28 GMT

I'm so disappointed about this device ,for £900?this phone worth no more than £400...battery life it's so bad,screen looks like IPS ( faded colours ),camera it's horrible especially when you zoom-- the objects are blurry ,camera stabilization is very bad ,no night mode for pictures, fingerprint and power button separately?come on .. No more Sony Keyboard,Clear Bass,Vivid mode ,no themes😟😰

And I noticed when I listen music in my Bluetooth headphones they keep losing the connection,I use the same headphones with S10+ for 3 months I had no problems

Screen light it's going crazy ,it keeps adjust the light sometimes it's get darker few seconds and after 1 second very brighter,it's very annoying

🥺😡🤬🤬😡👿😈😈

This phone is a waste of money and time.

Re: 4G network connectivity issues - dropping out constantly and other bugs

Chippy_boy — Fri, 07 Jun 2019 07:31:10 GMT

Get rid of then eh?

Personally I think it's a lovely phone with great screen, good camera, fast, decent battery life and I really like it.

If they could just fix this ****ing 4G connection problem, it would be great.

Re: 4G network connectivity issues - dropping out constantly and other bugs

xenite5 — Fri, 07 Jun 2019 07:45:02 GMT

yeah to be honest I was concerned with battery life but yesterday I had a hectic day, from one meeting to another with phone in my hand and online most of the time, didn't have a chance to charge it in between and it was 30 percent when I got back home around 9 pm

This can be as a result of not using 4G connection tho. 3G doesn't drain battery like 4G.

I couldn't take many photos but I think it needs fine tuning but I am not good at photography anyway. My photos are a little bit too vivid or bright.

Didn't have any wifi or bluetooth connectivity issues. screen is decent. it fits my hand and easy to use. but still without a 4G and wifi calling, it doesn't make much sense as I can't make the most of it.

I hope upcoming software update can sort wifi calling and 4G issues.

Re: 4G network connectivity issues - dropping out constantly and other bugs

RihoAhagon69 — Fri, 07 Jun 2019 07:47:35 GMT

Are you serious?

screen is better than s10, also when you take zoom, i looks better than quality on s10.

I guess you has devices with much problem.

Its worth ＄999

Re: 4G network connectivity issues - dropping out constantly and other bugs

Chippy_boy — Fri, 07 Jun 2019 08:24:00 GMT

@harunt wrote:
yeah to be honest I was concerned with battery life but yesterday I had a hectic day, from one meeting to another with phone in my hand and online most of the time, didn't have a chance to charge it in between and it was 30 percent when I got back home around 9 pm
This can be as a result of not using 4G connection tho. 3G doesn't drain battery like 4G.
I couldn't take many photos but I think it needs fine tuning but I am not good at photography anyway. My photos are a little bit too vivid or bright.
Didn't have any wifi or bluetooth connectivity issues. screen is decent. it fits my hand and easy to use. but still without a 4G and wifi calling, it doesn't make much sense as I can't make the most of it.
I hope upcoming software update can sort wifi calling and 4G issues.

So did you get any network disconnects whilst on 3G only? Does restricting the phone to 3G stop the connection disconnects?

Re: 4G network connectivity issues - dropping out constantly and other bugs

Emil93 — Fri, 07 Jun 2019 08:48:53 GMT

To be honest..I was planning to move from S10+ ...but this phone it's a disappointment for me I used to be Sony fan before I had all Z series including the z5 premium

...on Experia 1 I don't have WiFi calling and VoLte ..and I have to Keep my network on 3 G now because 4G it makes problems and call drops ... and I don't know about your countries but in UK 3G is really slow

Re: 4G network connectivity issues - dropping out constantly and other bugs

Emil93 — Fri, 07 Jun 2019 10:25:07 GMT

i still got my S10+ ... So here is a camera comparation between both devices,I used the max zoom ×10 from same distance .... The Sony camera its a shame ...

Re: 4G network connectivity issues - dropping out constantly and other bugs

xenite5 — Fri, 07 Jun 2019 12:36:19 GMT

@Chippy_boy wrote:
@harunt wrote:
yeah to be honest I was concerned with battery life but yesterday I had a hectic day, from one meeting to another with phone in my hand and online most of the time, didn't have a chance to charge it in between and it was 30 percent when I got back home around 9 pm
This can be as a result of not using 4G connection tho. 3G doesn't drain battery like 4G.
I couldn't take many photos but I think it needs fine tuning but I am not good at photography anyway. My photos are a little bit too vivid or bright.
Didn't have any wifi or bluetooth connectivity issues. screen is decent. it fits my hand and easy to use. but still without a 4G and wifi calling, it doesn't make much sense as I can't make the most of it.
I hope upcoming software update can sort wifi calling and 4G issues.
So did you get any network disconnects whilst on 3G only? Does restricting the phone to 3G stop the connection disconnects?

I never had an issue on 3G. it is connected H+ all the time. as soon as I turn on 4G, i lose connection and network

Re: 4G network connectivity issues - dropping out constantly and other bugs

Xperia1user — Sat, 08 Jun 2019 16:03:21 GMT

@Emil93 wrote:
i still got my S10+ ... So here is a camera comparation between both devices,I used the max zoom ×10 from same distance .... The Sony camera its a shame ...

That's why S10+ better

/t5/Xperia-1/Difficult-to-switch-to-52mm-2X-lens-under-normal-light-only-my/m-p/1377191#M1043

and now the poor 4G speed is more bothering me.

Re: 4G network connectivity issues - dropping out constantly and other bugs

Strampke — Sun, 09 Jun 2019 00:14:48 GMT

Hi,

In many devices it helps to reset network settings.

Maybe you could try.

Goto settings, type reset, find the rest network settings, restart, import network settings from your provider and see if that helps.

Re: 4G network connectivity issues - dropping out constantly and other bugs

RihoAhagon69 — Mon, 10 Jun 2019 05:27:21 GMT

As you can see in these shots,

1 works better than s10plus in term of quality

even at night.

You might have problem on your one.

And in japan, there is no issue with 4G

xperia 1 in Japan

Galaxy s10+ in Japan

Re: 4G network connectivity issues - dropping out constantly and other bugs

Lord_viridis — Mon, 10 Jun 2019 12:37:36 GMT

@Xperia1user wrote:
@Emil93 wrote:
i still got my S10+ ... So here is a camera comparation between both devices,I used the max zoom ×10 from same distance .... The Sony camera its a shame ...
That's why S10+ better
/t5/Xperia-1/Difficult-to-switch-to-52mm-2X-lens-under-normal-light-only-my/m-p/1377191#M1043
and now the poor 4G speed is more bothering me.

Looks like it was focussed on the grass behind it to be fair.

Re: 4G network connectivity issues - dropping out constantly and other bugs

xenite5 — Tue, 11 Jun 2019 08:17:43 GMT

4G connectivity issue now has been resolved as new software update fixed it.

If your problem continues please make sure that your software version is 55.0.A.2.278.

If the problem still continues after update seek technical assistance.

Re: 4G network connectivity issues - dropping out constantly and other bugs

merc2047 — Sun, 18 Dec 2022 12:54:40 GMT

Changing to 3g only works for me, but I'm in Australia so might be different