topic Betreff: Xperia 1 IV overheating in 1 Series

Xperia 1 IV overheating

Janne303 — Mon, 20 Jun 2022 17:46:33 GMT

Hi!

Now I seen many responses about overheating when using camera app and videopro apps.

For ex here https://www.realmicentral.com/2022/06/07/does-the-sony-xperia-1-iv-have-overheating-problems/

And a few videos on youtube for ex this https://www.youtube.com/watch?v=bk-yzaGm8Xo&t=615s

Ive seen a lot of people on Reddit to that has the problem. Is this something you guys are looking into?

I have a IV and im not sure now if I want to keep it if I cannot use the camera.

Re: Xperia 1 IV overheating

Sugarplum182 — Tue, 21 Jun 2022 17:21:20 GMT

In excatally the same boat here! Such a shame love the feel of the phone when can hold it because it's not too hot 🤣🔥

I got onto live chat and raised this issue they said "you'll hear back in 48 hours from the relevant team...."

72 hours later and still nothing.

Such a shame. Still witin the 14 day return period so I'm giving till this weekend for at least a "we are aware and a fix will be coming xyz" email. Otherwise I'll be looking to return it and go for a Samsung I stead I guess.

Come on Sony at least give us some news.

Re: Xperia 1 IV overheating

Janne303 — Wed, 22 Jun 2022 08:51:58 GMT

More and more media seems to seen this now https://piunikaweb.com/2022/06/22/sony-xperia-1-iv-overheating-performance-issues-come-to-light/

Re: Xperia 1 IV overheating

Corruptedminds — Wed, 22 Jun 2022 20:55:21 GMT

Thanks for sharing this info. I won't be getting it then. I guess it was just a matter of time

Latest snapdragons are quite tough really, however if heat dissipation is still bad I wouldn't mind sacrificing some power for a cooler device with a lower end chip. For my usage that would be acceptable without the need to max out the cpu and gpu. Qualcom has done improvements on otheir last gen chip to avoid heating issues with the implementation of further throttling I believe. However you're getting a 4nm chip compared to the 5nm 888, which doesn't really help a lot.

It may sound harsh, but actually I may end up holding on before buying Sony's for while based on my experience so far with the 1 III.

Re: Xperia 1 IV overheating

Janne303 — Thu, 23 Jun 2022 13:21:58 GMT

A new review with massive problem... https://www.youtube.com/watch?v=0zR8JueuCDA

Betreff: Xperia 1 IV overheating

SantaC — Fri, 24 Jun 2022 13:47:16 GMT

Same problem here. No support from sony expect for a generic turn your phone off and use it after it's cooled down solution. Useless! Sony, if you are reading this, get to work and give us a solution. It's a pity to make a great phone that can't be used at all! Funnily, the bad review I wrote for the phone was buried. Unlike all the other reviews for the camera and lenses I've wrote, I'm not able to find this one anywhere on sonys website!

Re: Xperia 1 IV overheating

Promet73 — Fri, 24 Jun 2022 14:20:48 GMT

Same problems here. Video apps nearly unusable, they overheat the device in seconds.

Quite disappointed with the device honestly. Also the "external monitor" app overheats badly both the camera (Alpha 7iv) and the Xperia 1 iv. Considering returning the device if it doesn't get solved.

Betreff: Xperia 1 IV overheating

Corruptedminds — Fri, 24 Jun 2022 16:24:48 GMT

It's what usually happens with Sony and it's been the same for at least 10 years.

From my experience:

They don't' take critisism that well, if there is something not working right 'out the box' then the reply you get is 'the device is working as it's been designed to' - basically stating there is notihng wrong with it as it's working the way it's been manufactured. It is also likely that anything you state in reviews will get deleted (obviously if you're being mean and rude).

They will make every possible effort in refusing refunds and returns with the same old answer (quoted from my email): 'With reference to your valuable feedback, we can confirm that we offered service upon the advise of our engineers on your case, after investigation.
We highly appreciate your feedback, however, as a technical line support we do not offer replacements from our end. As stated in our terms and conditions, we provide 2 years of warranty coverage with our phones, and offer service whenever needed.
Therefore, we advise to proceed with the service and we are assuring that our engineers will take good care of your mobile phone and will recitfy the issue.'

At this point I was mad, despite having started my support requests on the 28/02/22 all the way up to teh first week of April as they're basically brushing you away to avoid refunds even when I advised I was looking to resolve the issue to provide a review that doesn't sound too negative.

Betreff: Xperia 1 IV overheating

Janne303 — Fri, 24 Jun 2022 19:23:39 GMT

this guy solved it... Haha https://youtu.be/EpAPexYPsZ0

Betreff: Xperia 1 IV overheating

Janne303 — Sat, 25 Jun 2022 14:53:12 GMT

more... https://youtu.be/lsWmuMwKGyg

Betreff: Xperia 1 IV overheating

Janne303 — Sat, 25 Jun 2022 17:19:38 GMT

he gave up... I may do the same soon.... https://youtu.be/tV775XA85O4

Betreff: Xperia 1 IV overheating

Nex6000 — Sun, 26 Jun 2022 22:05:58 GMT

Same here mine overheated constantly, not messing around returned it today as not fit for purpose

Flagship phone at the price it’s at shouldn’t have these issues

Betreff: Xperia 1 IV overheating

Sugarplum182 — Mon, 27 Jun 2022 16:21:47 GMT

I've today started the return process with my network provider. The phone become more unresponsive by the day due in to over heating. Apps close randomly, camera won't even open half the time. Such a shame 😞 Sony's support has been fecking useless.... They where pretty rude when spoke to them again this morning regarding the issue.

Betreff: Xperia 1 IV overheating

Corruptedminds — Mon, 27 Jun 2022 18:44:27 GMT

@Sugarplum182That there. That is a big con. This will be the most advertised feature of the handset. If you cannot use it straight out the box then I'd return it straight away if you have the option (I mean you pay their premium tag). Try to push them to speak to someone else, as they will try their best to avoid any returns.

Betreff: Xperia 1 IV overheating

Janne303 — Sat, 02 Jul 2022 16:06:20 GMT

Seems that the new firmware did not solve it... https://youtu.be/YUvQOSRdTzQ Im in EU and it seems we dont get any updates at all hehe. Maybee sending out them with china post?

Betreff: Xperia 1 IV overheating

Janne303 — Sat, 02 Jul 2022 16:13:36 GMT

more from today https://youtu.be/Oq3Xth0xcr4

Betreff: Xperia 1 IV overheating

Sugarplum182 — Sat, 02 Jul 2022 19:05:28 GMT

Well!!!! According to support the phones performing as expected! Needless to say I replied asking when the advertisment for the free hand warmer was?!? Didn't get a reply tho 🤣

Feel this is going to be a long exhausting battle.....

Betreff: Xperia 1 IV overheating

Janne303 — Sat, 02 Jul 2022 21:43:14 GMT

Have the Sony support no internet??? This is hilarious...

Betreff: Xperia 1 IV overheating

Corruptedminds — Tue, 12 Jul 2022 13:10:41 GMT

@Sugarplum182It is what I've been saying this far. You point them to a problem and they reject it stating basically 'that's how the device performs' or the device is working as it's been designed to and there is no faults with the device. They have been using this nonsense of a response for years, for other Sony branded products as well.

What cracks me up is, on their email they state 'you can continue to use the device without the risk of burn or injury'. - No, you cannot continue to use the device because it won't let you.

They are well aware that the Snapdragon is a burner and they can't do anything else other than sympathize and tell you that you won't get burns lol.

Re: Betreff: Xperia 1 IV overheating

Anonymous — Thu, 14 Jul 2022 16:23:50 GMT

From the reports I see online by the people who've been in contact with Sony is that they're still checking this one actually with no updates about the camera issue. Regarding the overheating sadly they did say it is normal due to the new chip, ugh!