topic Re: Xperia 1V heat in 1 Series

Xperia 1V heat

Markie100 — Wed, 12 Jul 2023 18:02:11 GMT

Hi, just looking for some advice. I decided to transfer some music off my computer onto the phone
by using a usb cable. It took around 20 minutes to complete, when I picked the phone up, it was really hot.
I had a live chat with Sony & they said to ring the number they sent me. I rang the number & spoke to someone
regarding the heat & she said she would get Xperia suport to ring me within 15 minutes. I did not get a call but received an email saying that was absolutely fine. They asked for the IMEI & said that it reached 30 degrees & said
it was fine & normal & it will settle down. Does this seem correct, I'm just worried in case it will cause damage in the future when the warranty expires. Also, would I be entitled to exchange it for another phone, seeing as I have only had the phone 2 weeks.

Thanks for any advice.

Re: Xperia 1V heat

Anonymous — Tue, 18 Jul 2023 15:18:45 GMT

Hi @Markie100

Yes, it's very normal that the device overheats when transferring data, and since Sony confirmed it reached 30 degrees, then it's in the safe side

Re: Xperia 1V heat

Markie100 — Tue, 18 Jul 2023 18:01:24 GMT

Thanks for your help, that's fine if it's normal

Regards Mark.

Re: Xperia 1V heat

HannahEd01 — Wed, 19 Jul 2023 16:38:04 GMT

Hi Markie100, check out this link too, it explains why this happens and how to manage it: https://www.sony.co.uk/electronics/support/mobile-phones-tablets/articles/00281173?nick-error=data-articledetails

Re: Xperia 1V heat

Markie100 — Wed, 19 Jul 2023 17:17:45 GMT

Thanks a lot for your help. I feel a lot more confident with phone now, it hasn't even got warm in general use,