topic Re: Xperia 1 IV (XQ-CT72) data during calls on the same sim issues! in 1 Series

Xperia 1 IV (XQ-CT72) data during calls on the same sim issues!

AlexandruRai — Sat, 10 Dec 2022 09:21:35 GMT

Hi users, please lend a hand to help others...

Xperia 1IV (XQ-CT72) has a physical dual sim capability. Yes it doesn't have dual active, but for this device on the same sim the internet data calling is problematic. See below!

1. When on sim 1 there is a setting option DATA DURING CALLS and while calling the internet data can be used for internet actions. But when on sim 2 even it's a more important sim than sim 1, the DATA DURING CALLS is missing in the sim settings and never being able to activate internet while calling.

2. The situation between sims is complicated to some users and very often the MOBILE DATA is changed from an operator to another sim 1 to sim 2 (changing often the payments, offers and others). What that means it must swap sims from its physical place or what?

Please help!

Re: Xperia 1 IV (XQ-CT72) data during calls on the same sim issues!

MarlonUk1 — Tue, 13 Dec 2022 19:46:17 GMT

isn't there an option in the settings to enable only 1 sim to handle data?

https://helpguide.sony.net/mobile/xperia-1m4/v1/en/contents/TP0002887098.html

Re: Xperia 1 IV (XQ-CT72) data during calls on the same sim issues!

AlexandruRai — Tue, 13 Dec 2022 21:25:26 GMT

The help from your side is appreciated, but the issue is not solved there. It results that sims must be swapped, and it's really unpractical and unpleasant... This situation appeared after Android 13 upgrade as we know, or it must be improved. If sim1 is locked for different reasons, then isn't fair for a 1500 euros device sim2 not to have the option DATA DURING CALLS like for sim1?!

If you had a Xperia 1iv (xq-ct72 device), you would know... Please help being in the situation.

Thank you!

Re: Xperia 1 IV (XQ-CT72) data during calls on the same sim issues!

Anonymous — Wed, 14 Dec 2022 17:31:56 GMT

Was that option available on the phone before Android 13?

Re: Xperia 1 IV (XQ-CT72) data during calls on the same sim issues!

AlexandruRai — Thu, 15 Dec 2022 08:48:37 GMT

Yes.

Re: Xperia 1 IV (XQ-CT72) data during calls on the same sim issues!

Piscie — Fri, 23 Dec 2022 16:23:41 GMT

Hello @AlexandruRai, since it was already available so it might be a software bug, I'd actually recommend a software repair, hopefully that will help but make sure to create a backup first to avoid losing any of your data.

Re: Xperia 1 IV (XQ-CT72) data during calls on the same sim issues!

AlexandruRai — Fri, 23 Dec 2022 16:29:29 GMT

Was done... Why all these answers come from outsiders?!

Who has the issue please help, or please send this to Sony...

Thank you!

Re: Xperia 1 IV (XQ-CT72) data during calls on the same sim issues!

Piscie — Fri, 23 Dec 2022 17:22:40 GMT

@AlexandruRai, this is a community forum not Sony's customer service, we're just trying our best to sort this out for you. You can reach the Sony reps directly though.

Re: Xperia 1 IV (XQ-CT72) data during calls on the same sim issues!

AlexandruRai — Sat, 24 Dec 2022 09:25:10 GMT

Well sort it like you have the device... Or, please tell to support...

Re: Xperia 1 IV (XQ-CT72) data during calls on the same sim issues!

HannahEd01 — Tue, 27 Dec 2022 14:07:05 GMT

Hi AlexandruRai, check out the contact details for Sony support here: https://services.sony.co.uk/supportmvc/en/contact?pdp=kdl-32w706b&cat=lcd-tvs-kdlxxw7xxb-series&cpint=spt-footer_contact

Re: Xperia 1 IV (XQ-CT72) data during calls on the same sim issues!

AlexandruRai — Tue, 10 Jan 2023 16:08:31 GMT

So it's no one using this crap device in such important matters, but some idiots like us?! That is an amazing reason to have a forum like this! Thank you!

Re: Xperia 1 IV (XQ-CT72) data during calls on the same sim issues!

gica2000 — Thu, 28 Dec 2023 15:52:49 GMT

I confirm what @ Alexandru Rai said, recently I noticed that I have the same problem on the phone and I thought I did something wrong

Re: Xperia 1 IV (XQ-CT72) data during calls on the same sim issues!

AlexandruRai — Thu, 28 Dec 2023 21:36:54 GMT

Now they change the name of the brand than to listen to its die hard users. Nothing solved for the camera also. Shame!

Re: Xperia 1 IV (XQ-CT72) data during calls on the same sim issues!

gica2000 — Thu, 11 Jan 2024 22:28:24 GMT

it seems to be a software problem, it doesn't work with either dual sim or single sim, mobile data is deactivated at the time of the call. I used the same sim card on an xperia 1 V with android 14 and there are no problems. Let's hope that the switch to Android 14 will solve this problem

Re: Xperia 1 IV (XQ-CT72) data during calls on the same sim issues!

gica2000 — Fri, 09 Feb 2024 16:56:53 GMT

unfortunately, the update to android 14 did not solve this problem.
I also changed the sim card to be sure that it is not from the card, but in vain