topic Re: Xperia 1 vii - How to Contact Sony Support in 1 Series

Xperia 1 vii - How to Contact Sony Support

JockHunter — Fri, 27 Jun 2025 13:31:09 GMT

Phone died a couple of days ago and keeps restarting. Performed software reload from Companion App but phone keeps restarting. Unable to get ANY Support form Sony as the Model is not on their "Book a Repair" service. Only Xperia 1 vi is listed. Going round in circles to get any support from Sony. No phone number is avaialble anywhere and I can't start the book a repair process.

Re: Xperia 1 vii - How to Contact Sony Support

AlvaroS — Sun, 06 Jul 2025 23:19:50 GMT

The website used for repairs is the following: https://sony.sbe-ltd.co.uk/callcenter/booking

It's true, what you say is that only the VI model appears.

You could try opening a ticket based on that model.

If that's not possible, try getting the AI assistant to give you a contact phone number; I haven't tried it.

And finally, find a Sony service center near you.

Regards

Re: Xperia 1 vii - How to Contact Sony Support

AlvaroS — Sun, 06 Jul 2025 23:37:45 GMT

Here's the support website

https://services.sony.co.uk/supportmvc/en/Contact/Email?cat=mobile&tab=Call