topic Re: Hazy portions / region of the screen when it is inactive in 10 Series

Hazy portions / region of the screen when it is inactive

kureno0330 — Fri, 13 Sep 2019 11:17:39 GMT

Hi Everyone,

I would like to ask if some sony users (specifically xperia 10 plus) encountered what look like a turbid hazy portion of their touch screen which is very visible when phone is inactive. When I try to clean it with cloth it doesn't come off. When the backlight is on or screen is active this is not visible so I thought this was just a stain but I cannot remove it. (I did not attempt to use any cleaning agent solution because it might damage the phone or screen).

I have this gut feeling that these are scratches or cracked protion of the screen but I don't remember it being dropped or sat upon accidentally whicvh may cause this. It is possible that it get scratched since I place it with my coins in my pocket BUT is this possible when the screen is made with Corning Gorilla 5?

kureno0330

Re: Hazy portions / region of the screen when it is inactive

Strampke — Sat, 14 Sep 2019 20:52:49 GMT

Maybe this is a screen problem, a hardware problem.

Can you make pictures of it?

Re: Hazy portions / region of the screen when it is inactive

Jonas — Mon, 16 Sep 2019 10:20:39 GMT

Hi @kureno0330, sorry to hear that.

I haven't seen any other reports about this, so I'm not quite sure how it looks for you. Do you have a second phone that you can take a picture with so we can see how it looks? That would be very helpful.

Thank you!