topic Re: Black screen no response at all. in 10 Series

Black screen no response at all.

Ppe1 — Mon, 29 Jul 2019 14:40:21 GMT

Xperia 10 plus does not respijt at all, tryed servers times power button + rond plus . Phobw wil not start.

Re: Black screen no response at all.

Uliwooly — Mon, 29 Jul 2019 20:30:35 GMT

I'm sorry to hear that, remove the SIM and SD cards > connect the phone to a wall charger > press and hold power & volume up for 10 seconds > let it charge for 2-3 hours > try to turn it on

Re: Black screen no response at all.

Ppe1 — Tue, 30 Jul 2019 07:27:09 GMT

Hallo thx, i tryed it but it didend work.

The indicator was out this morning.

Yesterday it was green, now its red, when i hold down the power and volume up button for some time the only response i get is blinking of the smal light ( red or green) in the upper left corner, no trilling at al. After i pluged in power this light is Orange?

Re: Black screen no response at all.

Jonas — Thu, 01 Aug 2019 14:07:37 GMT

Hi @Ppe1, very sorry to hear about this.

How long did you press and hold the volume up and power button? If you haven't tried holding them for two minutes, try doing that > connect it to a charger and charge it until you see a battery icon on the screen > power it on as normal.

If you still aren't able to power on the device, try performing a software repair using Xperia Companion.

Let us know how it went!