topic Re: Sony xperia 10 in 10 Series

Sony xperia 10

Roosterpig — Sun, 22 Sep 2019 17:21:42 GMT

Phone volume button stuck in the down position. Operates only in Safe mode now. Haven't even had the phone 2 months. Bought it brand new. Very disappointed in this phone.

Re: Sony xperia 10

Martin1 — Mon, 23 Sep 2019 07:45:23 GMT

Hi @Roosterpig, sorry to hear about this.

If the volume down-key has gotten stuck on your Xperia device, it is not possible to return to normal mode from safe mode. This due to the fact that safe mode will be triggered automatically if the volume down-key is pressed down during the boot sequence.

My best suggestion is to get in contact with your local support team in order to have your phone sent to an authorized service center. If you have any questions regarding the service such as service routines, warranty and consumer laws, these kind of questions are best answered by your local support team as well, as they vary between markets.

I hope that answered your question!

Re: Sony xperia 10

Roosterpig — Wed, 02 Oct 2019 15:22:38 GMT

I am very dissatisfied with the Sony phone.

I purchased the phone brand new and the volume key got stuck after only 2 months.

(Never dropped the phone or got it wet)

If I did send it in to Sony to get repaired, then I would be without a phone.

I purchased a Samsung phone and junked the Sony phone for a loss of money because Bestbuy store (where phone was purchased) would not accept a return.

Re: Sony xperia 10

Martin1 — Thu, 03 Oct 2019 07:08:52 GMT

I am very sorry to hear about that, @Roosterpig.

However, I hope that you will be happy with your new phone and if you ever decide to come back to Xperia, I will be more than happy to assist you if any questions comes up!

Have a nice day!