Headphones not supported

Pancakewithbubb — Tue, 05 Nov 2019 17:49:57 GMT

When I plug in my headphones, there comes a notification on the screen saying that my headphones aren't supported.

Re: Headphones not supported

Martin1 — Thu, 07 Nov 2019 12:07:52 GMT

Hi @Pancakewithbubbles, let me see if I can help out here!

Have you been experiencing this for a long time or has it just started happening? Also, have you been able to try other headsets to see if the phone works better with another headset?

Another thing that you can try is to reboot your phone in safe mode to see if you get the same error message there. Safe mode is a troubleshooting mode where all apps downloaded from Play Store is temporarily deactivated. That way you can see if this behaviour is caused by a downloaded app or not. For more information on safe mode and how to use it, click here.

If the same error message occurs in safe mode, my suggestion is to try to repair the software using a computer and Xperia Companion. Keep in mind though that a software repair will erase all user data from the phone, so make sure to do a backup of your user data before the repair.

Try these measures and let me know how it goes!

topic Headphones not supported in 10 Series

Headphones not supported

Re: Headphones not supported