topic Fingerprint sensor problem in 10 Series

Fingerprint sensor problem

amber_ketch — Wed, 19 Jun 2019 02:33:44 GMT

The fingerprint senor doesn't work. 60% of the time does not read. Have been removed and re-resigerstered, but not working correctly. Clean it again and again but just not working correctly. Need an update to fix it. Please!

Re: Fingerprint sensor problem

BliTTzZ — Wed, 03 Jul 2019 17:03:28 GMT

Hello!

1) Go into Safe Mode

2) Delete all your fingerprints

3) Set new fingerprints and log out from Safe Mode

Re: Fingerprint sensor problem

ZoltanK — Fri, 30 Aug 2019 06:27:11 GMT

It happens to me as well. It feels the moisture of my finger even if I removed my finger. Seems that the hardware doesn't handle the moisture correctly.

Re: Fingerprint sensor problem

MickeyPlus — Sat, 07 Sep 2019 14:51:46 GMT

Try to break off foil. If sensor is little Blue gently wipe off protective foil. Propably is dry and sensor doesnt read fingerprint. Its hope for me.