topic Re: Working for a month, suddenly no connection to mobile network in 10 Series

Working for a month, suddenly no connection to mobile network

BlackWhale — Wed, 19 Jun 2019 14:03:51 GMT

I have confirmed my sim card still works in another phone,
and also tried a different working sim card from yet another phone.

phone detects sim, but has no conection to mobile network.

go to Mobile Data and try to select a Network operator, but the phone can't find any.

I've repaired the software via Xperia Companion - no change.

It's as it the mobile network radio has died.

please help, I've only had this phone for a month, and it's fantastic - well up until the phone part stopped working

Re: Working for a month, suddenly no connection to mobile network

Bravegoblin — Fri, 21 Jun 2019 15:52:10 GMT

Hey, pal! I`ve got my issues exactly after a month past too. Firstly my front camera died. After that - automatic screen rotation started working incorrectly and eventually - speaker. And now the phone reboots everytime I try to call or accept an incoming call. I`ve done hard reset and it did not help. Built-in system tests give me results of not working front camera and media (microphone or speaker). So tomorrow I`m bringing it to the service center. Hope they will fix it.

Re: Working for a month, suddenly no connection to mobile network

Jonas — Mon, 24 Jun 2019 12:22:05 GMT

Hi @BlackWhale, sorry to hear about this.

It does sound like it is unfortunately related to hardware as the SIM card works fine in other devices and no networks can be found when you search for them.

I would recommend that you get in touch with the Local support team in your market and they will assist you further with having it sent it to an authorized service centre.

I understand it's not fun having to send such a new device to service, but hopefully everything will be resolved there.

@Bravegoblin, sorry to hear about your device.

Feel free to keep us posted on how it went with the repair!

Re: Working for a month, suddenly no connection to mobile network

BlackWhale — Tue, 23 Jul 2019 03:41:47 GMT

To follow up for any future viewer:

Yes it appeared to be a hardware issue.
The retailer I purchased it off replaced it with a new unit.

The new unit works fine.

Re: Working for a month, suddenly no connection to mobile network

Jonas — Mon, 29 Jul 2019 07:00:22 GMT

Hi @BlackWhale, sorry for the late reply, I have been out office due to vacation.

I'm glad to hear that it was solved by having the device replaced and hopefully everything went smooth with the replacement process and that you new device works better.

Thanks a lot for getting back to me and have a nice day!