topic Re: Camera not working with Monzo App in 10 Series

Camera not working with Monzo App

NiciPatchett — Mon, 28 Oct 2024 10:03:15 GMT

I'm having a nightmare.

I use Monzo for my banking. Last year when I got my new Xperia 10 V I had problems identifying my identity on the app as the camer refused to work in the app, even though all permissions were given. Monzo sorted it and said the "issue had been rectified" so I wouldn't have the problem again.

Yesterday I was asked to confirm my identdity again as I was making a large payment, and it didn't work again. I ended up finding an old Samsung phone, installing the app and confirming that way to be able to send money.

They've been trying to sort it since for me and have got nowhere, its been escalated AGAIN to their higher IT department.

But when I was going through the Monxp support I found loads of people with Xperia phones having the same issue. So is the issue with our phones or Monzo? And has anyone managed to get the camera to worl with the app

Re: Camera not working with Monzo App

Anonymous — Sat, 02 Nov 2024 14:33:37 GMT

@NiciPatchett That's a bit odd do you have the same issue on any other app?

Re: Camera not working with Monzo App

NiciPatchett — Sat, 02 Nov 2024 15:10:43 GMT

No, its really weird. Only that app, all fine on everything else. I've checked all permissions have been given. I've tried clearing caches, uninstalling and reinstalling. But on the Monzo user group there's quite a few people with Xperias having the same issue, bu noone updates if its been sorted. My old XZ1 never had a problem, just this 10 V. Monzo assured me it was sorted last year, now its not, and guess what, I can't access my money until they've sorted it - 1 week now

Re: Camera not working with Monzo App

TheRealOG — Fri, 08 Nov 2024 17:25:54 GMT

@NiciPatchett Have you check that your software is updated and the app too? I'd also recommend trying to perform software repair using the Xperia Companion application: https://www.sony.co.uk/electronics/support/articles/SX604601