topic Re: Purple stains and lines in screen after long use in 5 Series

Purple stains and lines in screen after long use

Erivandenbroek — Thu, 17 Sep 2020 17:17:03 GMT

When I use my Xperia 5 for longer time, purple/Grey stains appear. When I take photo the stains are also on photo.uploaded photo taken with my old Xperia.
The phone has been sent to get repaired. It can not be repaired they say, and I will not get my phone back from the repair shop... I will get a new phone.

Re: Purple stains and lines in screen after long use

RottenFoxBreath — Sun, 06 Sep 2020 18:46:31 GMT

Screenshots look fine to me...theres no marks or spots on them.

Can't you take a photo of the screen..from a camera, or someone elses phone?

Aswhat you are seeing are marks as a part of the screen, as a screenshot is only what is shown on the screen, not of the screen.

Re: Purple stains and lines in screen after long use

Lord_viridis — Mon, 07 Sep 2020 09:38:46 GMT

Screen shots won't show defects or issues in the actual display panel as they are just images from the system capturing it.

What you need, is a photo from another device that shows the panel showing a white or grey full background

Re: Purple stains and lines in screen after long use

CosmicTomato — Mon, 07 Sep 2020 09:52:02 GMT

I agree with the above, so If there's nothing on the screen from the outside, I found an article with what I think would be the same issue you have, here check it out anyway.

https://www.sony.co.uk/electronics/support/mobile-phones-tablets-mobile-phones/articles/SX116801

Re: Purple stains and lines in screen after long use

Erivandenbroek — Mon, 07 Sep 2020 10:54:34 GMT

Tnx for your answers, i Just checked all the screenshots i made, and the stains are gone now...i shall wait for it to happen again and then make photo with another phone. Yesterday i tried all the tips and tricks except for factory reset. This was the second time i had this problem , previous time was also after long hours of use. I'm sure it will happen again...Tnx for now.