topic Re: 5II - Occasional total freezes (unable to scroll) Whatsapp & Chrome in 5 Series

5II - Occasional total freezes (unable to scroll) Whatsapp & Chrome

ezy2ezy — Mon, 23 Nov 2020 08:05:38 GMT

Anyone else noticed total screen freezes when using Chrome or Whatsapp and there is say an active Gif that the screen sometimes freezes, (can not be scrolled or back flicked) ??

(gestures turned on and running 58.0.A.22.21 UK unlocked Sony sold direct... which I know is likely to be updated this week as last week O2 & EE had a new version "58.0.A.28.25" - but as Sony does not have a "what has been changed" advice with firmware updates I will assume it is just a security patch and not any new features or bug fixes. )

Re: 5II - Occasional total freezes (unable to scroll) Whatsapp & Chrome

CosmicTomato — Thu, 26 Nov 2020 17:11:09 GMT

It could be the app itself that's containing a bug, try troubleshooting the app itself, like clearing it's cache and data ridding of any overload on the app, also make sure the app is updated.

Re: 5II - Occasional total freezes (unable to scroll) Whatsapp & Chrome

Fricadelle1 — Fri, 27 Nov 2020 12:56:45 GMT

Same problem here with Chrome 86.0.4240.198.

Never experienced it with WhatsApp though

Xperia 5 II just updated to firmware 58.0.A.28.25 and the freeze still happens

Re: 5II - Occasional total freezes (unable to scroll) Whatsapp & Chrome

Anonymous — Fri, 27 Nov 2020 16:46:08 GMT

Hello, I think the steps mentioned above could help in this issue,but if they didn't work you can try to disable and force stop the app and then enable it again.

Re: 5II - Occasional total freezes (unable to scroll) Whatsapp & Chrome

nils.ab — Wed, 02 Dec 2020 19:12:26 GMT

I also had this problem. Two times the screen has frozen completely. All side buttons still works but I cant restart/shutdown since the screen is dead. After half an hour, or so, the phone wakes up again.
The first time was during a phonecall, and the second just after I had hang up
Is there a way to restart it without involving the screen ? without a hard reset....

Re: 5II - Occasional total freezes (unable to scroll) Whatsapp & Chrome

_alexdon_ — Thu, 03 Dec 2020 14:42:15 GMT

@nils.ab to restart without the screen, press power button and volume up simultaneously until the phone vibrates once.

Strange that this behaviour occurred on my 1II many times and still happens, pressing repeatedly power button sometimes wakes the phone up. But most of the time I have to force restart.

Re: 5II - Occasional total freezes (unable to scroll) Whatsapp & Chrome

CosmicTomato — Fri, 04 Dec 2020 12:02:46 GMT

You can try the 2 mins restart, press and hold on both power and volume up keys for 2 whole mins, ignore any vibrations, then charge it till it shows the charging icon, then start it up.

Re: 5II - Occasional total freezes (unable to scroll) Whatsapp & Chrome

CosmicTomato — Fri, 04 Dec 2020 12:03:27 GMT

Is there a physical keys test in the Support app?

Re: 5II - Occasional total freezes (unable to scroll) Whatsapp & Chrome

Mstansmith — Thu, 31 Dec 2020 10:19:30 GMT

Same here, only seems to happen on chrome so far.......

Re: 5II - Occasional total freezes (unable to scroll) Whatsapp & Chrome

Anonymous — Thu, 31 Dec 2020 16:54:27 GMT

Did you try to troubleshoot the app itself with the suggested steps above ?

Re: 5II - Occasional total freezes (unable to scroll) Whatsapp & Chrome

Strampke — Thu, 31 Dec 2020 17:05:00 GMT

Cleaning up, that is often a good remedy.

The optimum is a factory reset, deleting the majority of seldom used apps is another approach.

The before mentioned 2 minutes restart clears memory.

In general, restart your device every fortnight to keep it running smoothly.

What about deleting and reinstalling WhatsApp? (after having made backups of your conversations)

Re: 5II - Occasional total freezes (unable to scroll) Whatsapp & Chrome

Mstansmith — Sun, 24 Jan 2021 20:26:11 GMT

This is a brand new flagship phone, I don't expect to have to be doing anything to make it work.

Love Sony, been a fan & devotee for years now, just waiting for the updates to iron out the few problems with this otherwise great phone.

Re: 5II - Occasional total freezes (unable to scroll) Whatsapp & Chrome

Anonymous — Tue, 26 Jan 2021 10:37:54 GMT

Well, the firmware updates could fix these bugs, but troubleshooting steps help as well for now until the firmware update is released.