topic Re: Sony Xperia Update - Could not open release notes in 5 Series

Sony Xperia Update - Could not open release notes

TrevorF — Mon, 29 Apr 2024 19:38:17 GMT

Having installed update 64.2.A.2.144 this morning, clicking on that update in the Update History, shows a note stating ‘Could not open the release notes’ (see image, below). Are others experiencing this issue? When clicking on the various updates (Xperia system updates, News Suite and Support), only the Support items bring up any results.

Re: Sony Xperia Update - Could not open release notes

Anonymous — Sun, 05 May 2024 16:30:27 GMT

Hey @TrevorF

Did you try restarting your phone? clearing the caches and data of the Support app?

Re: Sony Xperia Update - Could not open release notes

TrevorF — Sun, 05 May 2024 18:20:04 GMT

Hi TheMaze. Thanks for your reply. I just tried deleting the Support App cache and data and restarting the device. That hasn't fixed the issue, I'm afraid. I don't think it is an issue with that App.

Re: Sony Xperia Update - Could not open release notes

Anonymous — Sun, 12 May 2024 15:04:41 GMT

Try restarting your phone in Safe Mode and test

https://www.sony.co.uk/electronics/support/mobile-phones-tablets-mobile-phones/xperia-1-v-256gb/articles/00255266

Re: Sony Xperia Update - Could not open release notes

TrevorF — Sun, 12 May 2024 15:08:42 GMT

Thanks again TheMaze, but I’m going to await the next software update first, before I try that. I will report back in June.