topic Re: Netflix notworking on Xperia 5 in 5 Series

Netflix notworking on Xperia 5

swePeso — Tue, 22 Oct 2019 23:13:20 GMT

Cannot connect to Netflix. Getting error "-1001".
Since Netflix is bundled I cannot uninstall the app, only uninstall updates. When doing so, I get version 1.0.0
Then I clear the cache and update the upp through Play Store, and get the same error again.

What do to now? Netlfix app worked on my previous phone, XZ1.

Re: Netflix notworking on Xperia 5

Uliwooly — Tue, 22 Oct 2019 23:28:12 GMT

@swePeso

This was indeed an issue with the Xperia 1 but since this is a third party app it'll be up to netflix to address

https://help.netflix.com/en/node/100300

Re: Netflix notworking on Xperia 5

Martin1 — Wed, 23 Oct 2019 06:54:21 GMT

Hi @swePeso, sorry to hear about this.

As @uliwooly mentioned, this error code seems to be coming from the Netflix service and not from the phone itself. Try the troubleshooting mentioned in the link that @uliwooly posted, if that do not work, the best thing to do is to get in contact with Netflix support for further instructions and troubleshooting.

I hope that helped a little bit!

Re: Netflix notworking on Xperia 5

Valb21 — Tue, 03 Dec 2019 13:43:45 GMT

Iup this topic because i have the same problem.

I contacted netflix and they said that i have to wait a sony update :s.

Someone has more information about the update ?

Thanks.

Re: Netflix notworking on Xperia 5

Yekollu — Tue, 03 Dec 2019 18:07:59 GMT

Are you trying to access Netflix via Wlan at work or university?

Re: Netflix notworking on Xperia 5

swePeso — Tue, 03 Dec 2019 20:01:32 GMT

At home Wifi. With 4G.
Doesn't matter. Get error code -1001 in all cirumstances.

Re: Netflix notworking on Xperia 5

Valb21 — Wed, 11 Dec 2019 18:59:25 GMT

Sony, could we have a news answer about it ? Because Netflix say me that they can't do anything for me...

Re: Netflix notworking on Xperia 5

Lucius_Xperia5 — Thu, 12 Dec 2019 02:20:28 GMT

Try to reinstall the apps , my netflix in HK is working fine. So that might be a local area apps problem.

Re: Netflix notworking on Xperia 5 (and XZ3)

oepunkt2020 — Sun, 19 Jan 2020 15:53:42 GMT

I've got the same problem with Xperia XZ3 from the moment I got the phone (October 2018) and it's still not solved:

Advise from Netflix is to uninstall and reinstall again. Problem is, that on my phone, the app is pre-installed and cannot be uninstalled - even in developer mode. They tried to install a different app version of Netflix on my phone - but that's not working neither, since the original version is still there (and again: can't be uninstalled).

Advice from SONY is to wait. Since they are not hearing enough complaint, they won't fix it. Apparently it works on most phones just fine.

Re: Netflix notworking on Xperia 5 (and XZ3)

Yekollu — Sun, 19 Jan 2020 16:31:30 GMT

Sony's customer service has gone to the dogs now, worse than Motorola's.

They will never acknowledge any problem on their mobile phones

Re: Netflix notworking on Xperia 5 (and XZ3)

sparda333 — Mon, 20 Jan 2020 03:58:29 GMT

I've had this problem on my Xperia 1 since I got it brand new from O2 UK in November. I've never managed to get it to work no matter what I do, resetting the app, wiping/clearing app cache etc, doesn't matter still get the same problem. Reported it to Netflix as it seems to be an issue from their end and they have done nothing to fix it. Such a shame, what's the point of a 4K HDR screen if you can't watch anything that takes advantage of it outside of Youtube!

Re: Netflix notworking on Xperia 5 (and XZ3)

Akrop — Tue, 21 Jan 2020 13:51:47 GMT

i had the same problem with android 10
the only solution was back on Android 9

Re: Netflix notworking on Xperia 5

Laura0908 — Sat, 25 Jan 2020 19:40:06 GMT

I've just got a xperia 5, Netflix is loading but the videos are jumping and freezing. Seems to be picture as sound can still be playing with frozen screen. Annoying when my old Xperia xz1 worked perfectly fine.

Re: Netflix notworking on Xperia 5

Austenite — Sun, 26 Jan 2020 17:41:26 GMT

I have this same problem with stuttering and freezing in Netflix on my Xperia 5. OS is Android 10. It seems to always occur with anything that displays in 21:9 and uses the whole picture, "6 underground" is an easy example. Netflix is enabling Creator Mode. It occurs with Atmos.both enabled and disabled.

Re: Netflix notworking on Xperia 5

cbernales — Wed, 26 Feb 2020 02:03:19 GMT

~~Tengo el mismo problema con mi Xperia 5!! Porfavor Sony, solucionen el problema de Netflix!!!!~~

I have the same problem with my Xperia 5 !! Please Sony, solve the Netflix problem !!!!

Re: Netflix notworking on Xperia 5

Anna_V — Wed, 26 Feb 2020 22:02:14 GMT

Did you solve your problem with video freezing? Have the same problem but nothing exept reboot helps.

Re: Netflix notworking on Xperia 5

Austenite — Thu, 27 Feb 2020 00:54:27 GMT

This is still a problem for me. I thought it wasn't doing it, but then I scrubbed ahead in the film, and now it is starting to do it again.

Android 10 (Security patch 1/1/2020, Google Play 1/1/2020, kernel 4.14.117-perf+, build 55.1.A.3.49)

Netflix 7.45.0 build 18

Creators Mode on all the time

Dolby Atmos is On

DSEE HX is Off

Internet test at 27mb/s

Re: Netflix notworking on Xperia 5

Anna_V — Thu, 27 Feb 2020 09:26:20 GMT

After your previous post I've tried to switch off all video improvement options in settings and clean cashe, and it helps but not for ever I suppose. It seems like Xperia forcibly edit videos to present better colors and quality but when it is not enough memory or something like this the video become freezed. Therefore the reboot helps because cashe become clear. But it's only my guess, I don't know is it a real reason.

Re: Netflix notworking on Xperia 5

Preytheon — Thu, 26 Aug 2021 11:59:28 GMT

I've had this on LOTS of phones - if you've got the same "-1001" error as me, the problem is actually more with the error message than anything else.

Your access is being blocked by Netflix as there seems to be a problem with the way VPN is handled on some devices... I use Lookout VPN, but I had the same problem with PIA (Private Internet Access) VPN - I'm not sure if this is a "newer Android" problem or a "Sony problem" as both of which worked on a much older Samsung tablet (Android 7!).

Try disabling VPN and logging into Netlfix again.