topic Re: Sony Xperia z5 Black Screen in Z Series

Sony Xperia z5 Black Screen

redone2500 — Mon, 12 Jun 2017 01:42:31 GMT

Hello,

I was using my phone earlier today and as usual it gave a temperture warning so I powered it off and went in my car to drive somewhere. When I got there and powered on the device it vibrated but the screen remained black (notification light is working and vibrations for notifications but no display ), any ideas ?

I have already attempted powering of the device by holding the power and volume up buttons but other then vibration no success.

Re: Sony Xperia z5 Black Screen

Emil — Mon, 12 Jun 2017 06:19:19 GMT

Hi @redone2500 and welcome to the community.

I'm sorry to hear this. There are a few things you can try to get your phone up and running again. First try to temporarily remove any SIM and SD card from your device to see if they are causing this behavior.

I would also recommend that you charge your device for at least 30 minutes after doing a force restart (volume up + on/off key). Does the device charge? The LED light that indicates charging should change colour if so.

Let me know how it goes!

Re: Sony Xperia z5 Black Screen

redone2500 — Tue, 13 Jun 2017 00:08:53 GMT

I removed the sim card and plugged the device in it is giving me notification noises but the led notification light is no longer working and the bottom of the device is quite hot, normally it is the top that heats up during usage?

I was doing some research online and most of the things I read said to reset the device to factory, should I do that?

Thank you for your quick response

Re: Sony Xperia z5 Black Screen

Emil — Wed, 14 Jun 2017 13:52:37 GMT

What you can try if you are still experiencing the same behavior after trying the suggested troubleshooting, is to perform a software repair using Xperia Companion to see if anything software related is causing this behavior.

Keep me posted how it goes.

Re: Sony Xperia z5 Black Screen

redone2500 — Wed, 14 Jun 2017 15:14:23 GMT

I ran the support companion and it did not correct the black screen issue. The phone appears to run but touch screen and display seem as if they are unpowered as if the screen power ribbon is unplugged.

Re: Sony Xperia z5 Black Screen

Emil — Thu, 15 Jun 2017 11:44:11 GMT

I'm afraid that if you are still experiencing the same thing after doing a software repair it is related to your devices hardware. I recommend that you get in contact with your Local support team for assistance with having your device sent in to an authorized service center for further troubleshooting and repair.

Let me know how it works out.

Re: Sony Xperia z5 Black Screen

jackedoff — Thu, 15 Jun 2017 16:38:12 GMT

I wouldn't take it to the repair centre for any kind of repair there will be no warranty & it will end up costing quite abit. If you type in google Sony complaints it will tell you about the practices there operate everything will be designed to extract as much cash as possible from you & leave you dissatisfied.

Re: Sony Xperia z5 Black Screen

redone2500 — Thu, 15 Jun 2017 17:32:45 GMT

Ok thank you i will let you know how it turns out also do you know of any way i can get the IMEI number without being able to turn the device on ?

Re: Sony Xperia z5 Black Screen

redone2500 — Thu, 15 Jun 2017 17:35:37 GMT

yeah that is what I have heard and when I was on the support phone call the representative said "the display is not covered under warranty" so I am unsure of how to resolve the situation I do have a warranty but I can not access the IMEI number because the display is not working. probably just going to buy a samsung because I trust their brand lol.

Re: Sony Xperia z5 Black Screen

jackedoff — Thu, 15 Jun 2017 17:39:04 GMT

Are you sure about the warranty? Have you examined the phone using a magnifying glass there do get stringently inspected to determine the cause of the fault.

Re: Sony Xperia z5 Black Screen

redone2500 — Thu, 15 Jun 2017 20:30:52 GMT

It over heated so I powered it off when I turned it off the display remained blank as far as I read I did not violate the terms of the warrenty, unless turning it off and leaving it in my pocket are violations lol. Without the IMEI number I can not send it to them but I don't have the number because the screen does not work.

Re: Sony Xperia z5 Black Screen

jackedoff — Thu, 15 Jun 2017 20:48:30 GMT

Good luck with it anyhow I've never known a warranty situation to be so 1 sided without appeal or any mitigating circumstances they have a 100% stance regarding there super strict warranty. People buy the phones in good faith the phones break at the drop of a hat they have you by the short & curlys. My honest advice would be is seriously take it to a independent phone shop don't worry about invalidating the warranty that doesn't exist anyway take it from there. As a very very last last resort (can't put enough emphasis on this) take it to the service centre but before you do get a friend to video you posting it at a certain time & take photographs at that certain time of its cosmetic condition.

Re: Sony Xperia z5 Black Screen

jackedoff — Thu, 15 Jun 2017 20:51:57 GMT

I'm not making things up or exaggerating just do your research I wish I had listened to people before I sent mine off. You are dealing with a renegade cowboy outfit here.

Re: Sony Xperia z5 Black Screen

MarlonUk1 — Fri, 16 Jun 2017 03:48:48 GMT

@redone2500: try to check the box that came with your device. the IMEI is printed there. also if you check along the sim card slot. there is a pullout tab that has the IMEI

Re: Sony Xperia z5 Black Screen

Brerferret — Wed, 26 Dec 2018 10:51:44 GMT

I had same problem but overcame with patience.

When screen goes black you should see a very small box in top left-hand corner.

If so this may work. Use the camera button below vol up and down and take a photo. Screen should become active . Now push on the small tile showing the picture.you have just taken and this will open the album.

From here pull down the screen to reveal notifications. Hopefully this should be sufficient. Now on the bottom toolbar should be visible for page back home page and open apps press for home page and open any app.

Now your phone should run normally unless you do restart or run down battery in which case you may have to repeat steps above. Good luck

Re: Sony Xperia z5 Black Screen

MarkDaShark — Wed, 06 Feb 2019 12:45:07 GMT

I have tried all the suggested tips and hacks as mentioned in this forum and other online forums.

Nothing works.

I think that this product is a piece of garbage.

Poor reflection of a once reliable company

Re: Sony Xperia z5 Black Screen

DingDong69 — Fri, 04 Oct 2019 00:56:48 GMT

I am in the same boat.

I have an Xperia Z5 compact.

I have now spent numerous hours trawling forums, rebooting, plugging in and out, trying different cominations of button holds, to find a solution.

When I turn the phone on, screen is backlit but black. Phone will still recieve messages and make sounds.

Cannot do software repair as without a screen it is simply imossible. Spent hours last night trying to "Switch phone off" "Hold volume down key while you connect to cmputer" and "Waiting for app to automatically proceed".

Reboot with Volume Up + Power doesn't fix it, reboot with pin in power button next to sim card slot doesn't fix it.

Is there any other way to do a hard reset or software reimage without access to screen? (PC won't recognise it without access to screen)

It seems ludicrous to junk this expensive POS because of a software issue.

Can Sony please step up and take respinsibility for this design flaw.