topic Re: Z5 PREMIUM DUAL BLACK SCREEN CHARGING ANDROID in Z Series

Z5 PREMIUM DUAL BLACK SCREEN CHARGING ANDROID

NachoEsp1 — Sun, 19 May 2019 06:28:21 GMT

Hi everyone, today i fixed my phone of a software update failed with the program Xperia Companion. After that, i proceed to start my phone and when start android the screen turns off but the phone stay on.

Please i need a solution i tried all of the solution that give me Sony.

Thanks for read my topic.

I uploaded this video: https://youtu.be/_w5o2Je7iWY

Re: Z5 PREMIUM DUAL BLACK SCREEN CHARGING ANDROID

Qatrium — Sun, 19 May 2019 06:51:59 GMT

@NachoEsp1

If your last Software Update failed for some reason and you're stuck in a black screen or a restart loop, then you should perform a software repair using Xperia Companion. This will do a clean installation of the latest firmware and will also wipe your internal memory. You need your phone charged and turned off before you proceed into this.

Re: Z5 PREMIUM DUAL BLACK SCREEN CHARGING ANDROID

NachoEsp1 — Sun, 19 May 2019 06:54:54 GMT

Hi thanks for answering

I did it two times.