topic Re: Headphone jack not workikg for z5 premium dual in Z Series

Headphone jack not workikg for z5 premium dual

Raj1971 — Sun, 03 Nov 2019 11:06:50 GMT

Headphone jack not workikg for z5 premium dual

Re: Headphone jack not workikg for z5 premium dual

Martin1 — Mon, 04 Nov 2019 09:38:12 GMT

Hi @Raj1971, let me see if I can help out here!

Have you tried other headsets with your phone to see if it is the headset that is malfunctioning? Also, try rebooting your phone in safe mode to see if the phone detects the headset there. Safe mode is a troubleshooting mode where all apps downloaded from Play Store is temporarily deactivated, that way you can see if this behaviour is caused by a downloaded app. For more information on safe mode and how to use it, click here.

If the phone still does not detect the headset while in safe mode, I would suggest that you try to repair the software on the phone using Xperia Companion and a computer. Keep in mind though that all user data will be erased by the repair, so it is advised to do a backup before to avoid data loss.

If none of these measures manages to improve the functionality of the headphone jack, I believe that the best thing to do is to get in contact with your local support team in order to have the phone checked by an authorized service center. If you have any questions regarding the service, such as service routines, warranty and consumer laws, these kind of questions are best answered by your local support team as well.

Try this and feel free to keep me posted with the results!

Re: Headphone jack not workikg for z5 premium dual

Raj1971 — Mon, 04 Nov 2019 10:51:04 GMT

Thanks

Re: Headphone jack not workikg for z5 premium dual

Raj1971 — Mon, 04 Nov 2019 10:52:44 GMT

Tried everything, but any have thanks for prompt reply.

Re: Headphone jack not workikg for z5 premium dual

Martin1 — Mon, 04 Nov 2019 12:22:30 GMT

Sorry to hear about that, @Raj1971.

In that case, the only thing left to do is to get in contact with your local support team for further instructions on how to have your phone sent to an authorized service center.

Let me know if you have any further questions!

Re: Headphone jack not workikg for z5 premium dual

Raj1971 — Mon, 11 Nov 2019 01:32:35 GMT

Thanks

Re: Headphone jack not workikg for z5 premium dual

Martin1 — Mon, 11 Nov 2019 08:49:38 GMT

No worries, @Raj1971!

Let me know if anything else comes up!